How much does a Help Desk Support Specialist II make in the United States? The average Help Desk Support Specialist II salary in the United States is $55,795 as of November 23, 2022, but the range typically falls between $50,099 and $62,472. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Based on HR-reported data: a national average with a geographic differential
25% $50,099 10% $44,913 90% $68,552 75% $62,472 $55,795 50%(Median)
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Check out Help Desk Support Specialist jobs in Virginia

Help Desk Specialist

Capgemini Government Solutions - 20598, VA

Senior Help Desk Support Specialist- Team Lead

Koniag Government Services - Arlington, VA

IT Help Desk Analyst 2-3

University of Virginia - Charlottesville, VA

Job Description for Help Desk Support Specialist II

Help Desk Support Specialist II responds to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Being a Help Desk Support Specialist II advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Additionally, Help Desk Support Specialist II escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree or equivalent. Typically reports to a supervisor. The Help Desk Support Specialist II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support Specialist II typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. (Copyright 2022 Salary.com)... View full job description

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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

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Average Base Salary

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50099
62472
55795

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
50911
64199
56977
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Help Desk Support Specialist II in the United States. The base salary for Help Desk Support Specialist II ranges from $50,099 to $62,472 with the average base salary of $55,795. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $50,911 to $64,199 with the average total cash compensation of $56,977.
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50099
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Skills associated with Help Desk Support Specialist II: Mobile Computing, Operating System, Issue Resolution, Mobile Device Support ...More

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