What are the responsibilities and job description for the Logistics Manager position at ESW?
The Opportunity
We are looking for an experienced and highly motivated Logistics Manager to join the Global Logistics Operations team at our New Jersey Office.
Key Responsibilities
- Accountability for the service performance levels for a given Retailer(s)/Brand(s) of all Hub and lane activities.
- Utilize new tools and technologies in the daily operation to manage the package life cycle and on time performance for designated lanes
- Responsible for the accurate and timely completion of KPI reports/MBR reports.
- Create and maintain accurate Client Facing SOPs for all activities in their designated lanes.
- Manage all escalation issues in a way that ensures clients are fully briefed, brings solutions to problems.
- Engage Client Management Team and ensure all Clients KPIS and escalations are managed to closure
- Co-ordinate, manage and report daily reconciliations, delays and material discrepancies.
- Work on cross functional projects with other members of the logistics and other teams to continually review the service to clients (retailers and customers).
- Demonstrate strong customer relation skills and positive company image during all interactions with the Client and service providers.
Key Experience & Skills
- Experience in e-commerce Logistics and Client KPI Management
- Excellent operational and organisational skills
- Competent in the Use of Microsoft Word, Excel, and PowerPoint
- Previous experience in Fast-Moving, High-Volume Logistics and Supply Chain
- Excellent Communication Skills- Upstream, Client and Supplier Facing
- Experience of working in a fast-paced eCommerce business
- Working knowledge of Supply Chain Management
- Strong analytical skills with a solution focused attitude
- Ability to work as part of a team and to show initiative in a fast-paced environment
- Flexible in working hours to meet business demands and changing trends
What's on offer?
- Flexible/Hybrid Working Model
- Career growth – tailored learning & development, tuition assistance and professional certification.
- Health & Wellbeing – dental & health insurance, reduced corporate gym membership.
- Family – paid maternity & paternity leave, life assurance, income disability cover.
- Financial – competitive salary, pension, bike to work, travel TaxSaver, relocation assistance.
About us
Founded in 2010, ESW powers global DTC ecommerce for the world's best-known brands, creating safer, simpler, and faster shopping experiences for consumers all around the globe. ESW's powerful combination of technology and human ingenuity optimizes the entire shopper journey, from site development to demand generation to checkout, through shipping, customer service, and returns.
With configurable end-to-end solutions in more than 200 markets worldwide, we fully manage payments, compliance, data security, fraud protection, taxes, and tariffs, helping clients enter new markets in as few as 6 weeks, and dramatically improve results in current markets. Bringing together more than 600 experts across multiple disciplines, the ESW team delivers profitable growth for retailers and brands worldwide.
