IT Technician

RESPONSIBILITIES

· User Technical Support: Assist employees with software, hardware and systems issues (including remote and virtual environments) in a courteous and professional manner

· New Employee Onboarding: Purchase necessary hardware and software/subscriptions, and provide orientation for new employees; create/configure new-user accounts for appropriate software and services

· Hardware/Software Maintenance: Configure, maintain and support/troubleshoot computers, telephones, audio/visual systems, printers, and supporting software, hardware and services; apply updates/upgrades as needed to maintain consistency and integrity

· Systems/Network Monitoring and Coordination: Troubleshoot user-level systems/network issues, perform regular system backups, and as necessary communicate/coordinate broader or more complex systems/network issues with appropriate external partners

· Telecommunications/Internet Provider Configuration, Coordination and Monitoring: Configure and update telecom auto attendant, hunt groups, etc.; Monitor internet service and report/communicate outages and updates to employees

· ERP/EDI System Management: Maintain and troubleshoot system connectivity with warehouse and retail partners to ensure maximum uptime; work with and gather feedback from directors/users to address ongoing needs; implement best practices in a growing environment

· Services/Systems Integration: Ensure relevant services are connected and transferring data/info as seamlessly as possible

· IT Scaling/Futureproofing Assessment, Recommendations and Project Management/Coordination: Monitor and assess current systems, software, services, and hardware solutions, and recommend changes to optimally support company growth. Execute or coordinate the completion of any/all approved solutions.

· Other Duties as Assigned

QUALIFICATIONS

· Minimum of 2-3 years of experience in similar role.

· Bachelor’s in Computer Science, Computer Engineering or a similar degree, or equivalent experience.

· Ability to work with and support both on-site and remote teams.

· Excellent problem-solving and critical thinking skills

· Good organization, time management and prioritization

· Efficient troubleshooting abilities

· Great customer service and interpersonal skills

· Strong written and verbal communication skills with the ability to present info clearly.

Job Type: Full-time

Pay: $44,185.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
New hires must show proof of COVID vaccination. Employees must wear masks in common areas and when near other employees.

Education:

• Bachelor's (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 2 years (Preferred)

Work Location: One location