Market Service Manager

Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.

We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.

Regional Service Director

Our Regional Service Directors identify, develop and implement service processes that are proven to increase the growth and profitability of the service department. Along with your Regional President you will oversee multiple Service Directors and Managers who are in turn responsible Service Advisors, Technicians, Detail and Lot personnel. Your passion will be rewarded through an aggressive, uncapped earnings potential, commission driven pay plan. Frequent travel in this role is required.

Essential Job Functions:

• Identify and assist in developing programs and processes that lead to the growth and increased profitability of our service business
• Create customer satisfaction and retention by assisting in the hiring and development of service managers while creating a service team that truly exceeds customer expectations.
• Implement and share best practices in our service departments consistently
• Improve the processes and procedures that are utilized by our service departments day to day
• Assist service managers in analyzing and standardizing operating and administrative procedures that increase efficiency, effectiveness, collectability and productivity
• Analyze monthly service and parts financial statements and identify areas for improvement with service managers as well as general managers
• Stay current with industry trends and products
• Participate in regional meetings as needed
• Ensure customer service is paramount in every location
• Interact with vendors and/or manufacturers on any concern that may be widespread
• Interact with customers as needed to resolve concerns as well as understand opportunities to improve
• Ensure that service managers and the service team (technicians) receive proper training in respect to their jobs
• Interact with all dealership managers to ensure good communication exists
• Assist in acquisitions of new dealerships when and where needed

Essential Job Skills:

• Proven leadership and management abilities
• Results oriented with the ability to bring teams together to achieve targets and goals
• Track record of demonstrated high level of performance
• Strategic thinking skills
• Customer focused always
• Ability to prioritize functions and to administer projects with multiple dealers
• Strong communication skills both verbal and written
• Proficient in IDS as well as other location programs as necessary
• Strong communication skills both verbally as well as written
• Excellent organization and follow up skills are required
• The ability to follow Camping World procedures and policies
• Customer relation skills
• Tolerance for change and willingness to adapt to ensure customer success

Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage!

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.