What are the responsibilities and job description for the Lead Operations position at Freeman & Co.?
About Us
Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 96-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
It is the responsibility of the Lead Operations to supervise and coordinate activities of production workers, while performing the same subordinate duties. Professionally interacts with customers, team members, and third-party vendor/partner representatives to provide the highest level of service excellence.
Freeman is driven by purpose and our values, integrity, empathy, innovation, enthusiasm, performance excellence, and collaboration. Being part of the Freeman team, you join us in making moments that matter.
This position will support our Event & Exhibit Services team. The position follows an in-person schedule working full-time in-office and/or show site based out of Orlando, FL.
Essential Duties & Responsibilities
Travel up to 25%
What We Offer
Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 96-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
It is the responsibility of the Lead Operations to supervise and coordinate activities of production workers, while performing the same subordinate duties. Professionally interacts with customers, team members, and third-party vendor/partner representatives to provide the highest level of service excellence.
Freeman is driven by purpose and our values, integrity, empathy, innovation, enthusiasm, performance excellence, and collaboration. Being part of the Freeman team, you join us in making moments that matter.
This position will support our Event & Exhibit Services team. The position follows an in-person schedule working full-time in-office and/or show site based out of Orlando, FL.
Essential Duties & Responsibilities
- Interpret specifications, blueprints, and job orders to workers, and assigns duties.
- Establish or adjust work procedures to meet production schedules.
- Produce production schedules, labor budgets and estimates worker hours requirements for completion of job assignments.
- Perform duties while supervising the following duties: loading and unloading equipment, marking floor, setting up service area, meeting rooms, and offices, hanging drape and booth signs, setting up boneyard, etc.
- Plan and produce Modular Build Systems, Total Flex Systems, and Truss Structures in accordance with work orders received from Account Executives, the Exhibitor Sales Department and the Exhibitor Services Department while keeping job costs at the lowest possible level and maintaining quality, safety, and customers service standards.
- Review orders and understand which orders are special orders and how to accomplish the final results.
- Supervise and dispatch all work performed.
- Perform activities of workers supervised.
- Ensure that all equipment is returned to warehouse and broken or damaged equipment is tagged for repair.
- Maintain consistently acceptable job cost.
- Plans daily production schedule.
- Assigns standby labor as necessary.
- Maintains time and production records.
- Estimate, requisition, and inspect materials.
- Establish and maintain an orderly, efficient, and secure boneyard.
- Maintain communication with the Account Executive and the Service Desk, and advises of any problems that may affect their operation.
- Perform other duties as assigned.
- High School Diploma or equivalent required.
- 3 years of trade show, warehouse operations and/or related experience is required.
- Understanding with: Office software applications including but not limited to email, Microsoft Word, Excel, TSS and Concierge Elite.
- Must have ability to complete online reports, printing, posting, running inquiries and data entry.
- Produce trade shows on the 1000 – 1500 booth level.
Travel up to 25%
What We Offer
Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
- Medical, Dental, Vision Insurance
- Tuition Reimbursement
- Paid Parental Leave
- Life, Accident and Disability
- Retirement with Company Match
- Paid Time Off
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
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