What are the responsibilities and job description for the Retail Store Manager position at G-Star RAW?
Denim. It’s our passion. It’s in our blood. But we are not just another denim brand. We’re RAW. Since 1989, we have been pushing the boundaries of denim design, manifesting our own future of denim.
Hardcore Denim is the philosophy that pushes us to invent, explore and take craftsmanship to another level. Down to the smallest detail and with a strong belief that there is no limit to what denim can do. With innovation, sustainability and creativity at our core, we aim to bring pioneering styles and challenge industry standards, while constantly trying to improve our impact on people and planet.
Position Summary:
The Store Manager will be responsible for the hiring, developing and retention of store staff, sales generation, KPI performance, operational excellence, visual presentation and ensuring exceptional customer service.
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Responsibilities:
- Develop business strategies to raise brand awareness, increase store traffic and market share.
- Drive Sales through strong KPI performance.
- Recruit, hire and train store personnel (all positions).
- Ensuring that sales goals and expectations are achieved through customer service and regular monitoring.
- Overseeing the performance management of the store staff to achieve the desired results.
- Conduct personnel performance appraisals to assess training needs and build career paths.
- Ensure high levels of customer satisfaction through excellent customer service.
- Complete store administration (scheduling, back of house, etc.) and ensure compliance with policies and procedures.
- Responsible for ensuring that all customer service initiatives are in place, dealing with issues quickly and courteously.
- They will train, challenge, motivate, encourage, and provide constructive guidance to the store staff related to all areas of effective operations.
- Report on buying trends, product performance, customer needs, etc.
- Operational excellence, as it relates to paperwork, shipping, receiving, transfers, markdowns and general organization.
Qualifications:
- Proven, successful experience in store management.
- Strong communication and relationship building skills.
- Excellent customer service skills.
- Strong organizational skills
- Ability to multi-task and prioritize.
- Flexible availability including weekends & holidays.
- Must have a minimum of 7-10 years of retail leadership experience.
Job Type: Full-time
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Fashion Retail Store Management: 4 years (Required)
Work Location: In person
Salary : $70,000 - $80,000