What are the responsibilities and job description for the Service team leader position at Garmin?
Overview We are seeking a full-time Team Leader Aviation Data Services in our Scottsdale, AZ office. In this role, you will be responsible for training, coordinating, mentoring, and leading a specialized technical team to measurable results.
They will provide technical and operational leadership for day-to-day activities and ensure that the team remains efficient and accountable to high quality and safety standards.
Directly supervise team members and provide leadership and guidance to direct reports in processes, project management, and professional development.
Provides the day-to-day supervision and oversight for the following teams and their primary function(s) : Production Team - Runway (NOTAM) Desk : Analyzes NOTAM data and feed relevant information and solutions into our systems and databases.
The Runway Desk provides 24 / 7 / 365 operational support and collaborates with airports and / or customers to ensure accuracy of information.
Develop a high-performance team to achieve superior results and empower associates to exceed expectations for their roles.
Work with the Manager and other Team Leads to plan resource requirements and inter-team reassignments as necessary to complete assigned projects.
Research and recommend new technologies, processes, and solutions to meet business needs and continually improve the productivity and effectiveness of the team.
Work with Human Resources to address employee relations issues, including writing and conducting annual performance evaluations.
Work with leadership on staffing plans to ensure the Aviation Data Services team meets overall quality and schedule goals.
Interview and hire new associates, identify and develop future leaders. Mentor and train associates in their progression through the technical career path.
Establish procedures and practices that result in high-quality service. Identify tools and resources needed by the Aviation Data Services team to streamline team efficiencies.
Exemplify Garmin’s Mission Statement, Vision, Values, and Quality Policy and exhibit enthusiasm for and a desire to see Garmin succeed.
OTHER RESPONSIBILITIES : Perform other job-related duties as assigned Participate in recruiting activities Periodic overtime, holiday, and weekend work may be necessary.
EDUCATION EXPERIENCE AND SKILLS REQUIRED SPECIFIC TO THIS ROLE : Bachelor’s degree in aviation, business, or a relevant technical discipline OR an equivalent combination of education and experience.
Must possess a minimum of 5 years of experience in a technical role, performing duties similar to the functions of this team.
Must have a desire to lead people and have experience as a mentor, project lead, or technical lead. Good leadership qualities, vision, presentation, training, development, communication, organizational and technical skills, and an overall understanding of the primary objectives and goals for each team within the department.
Good technical knowledge in processing aeronautical data, runway analysis and emergency engine-out procedure design, takeoff / landing performance data, NOTAMs, database exports, and database overrides.
An understanding of regulatory law and advisory data set forth by governing authorities and civil aviation administrations for aviation operations directly related to one-engine inoperative emergency scenarios, minimum certification requirements for aircraft performance, and obstacle accountability.
Understands statistical data and mathematical concepts and how to apply them to runway analysis and performance metrics.
Able to work efficiently; prioritizing, leading, and directing tasks and projects for self and direct reports. Can handle, direct, and delegate multiple assignments with fluctuating and time-sensitive deadlines.
DESIRABLE QUALIFICATIONS : Strong computer skills with knowledge of Microsoft Office applications. Experience in leading cross-functional teams, projects, or groups.
This position is eligible for Garmin's benefit program. Details can be found here : Garmin BenefitsDirectly supervise team members and provide leadership and guidance to direct reports in processes, project management, and professional development.
Provides the day-to-day supervision and oversight for the following teams and their primary function(s) : Production Team - Runway (NOTAM) Desk : Analyzes NOTAM data and feed relevant information and solutions into our systems and databases.
The Runway Desk provides 24 / 7 / 365 operational support and collaborates with airports and / or customers to ensure accuracy of information.
Develop a high-performance team to achieve superior results and empower associates to exceed expectations for their roles.
Work with the Manager and other Team Leads to plan resource requirements and inter-team reassignments as necessary to complete assigned projects.
Research and recommend new technologies, processes, and solutions to meet business needs and continually improve the productivity and effectiveness of the team.
Work with Human Resources to address employee relations issues, including writing and conducting annual performance evaluations.
Work with leadership on staffing plans to ensure the Aviation Data Services team meets overall quality and schedule goals.
Interview and hire new associates, identify and develop future leaders. Mentor and train associates in their progression through the technical career path.
Establish procedures and practices that result in high-quality service. Identify tools and resources needed by the Aviation Data Services team to streamline team efficiencies.
Exemplify Garmin’s Mission Statement, Vision, Values, and Quality Policy and exhibit enthusiasm for and a desire to see Garmin succeed.
OTHER RESPONSIBILITIES : Perform other job-related duties as assigned Participate in recruiting activities Periodic overtime, holiday, and weekend work may be necessary.
EDUCATION EXPERIENCE AND SKILLS REQUIRED SPECIFIC TO THIS ROLE : Bachelor’s degree in aviation, business, or a relevant technical discipline OR an equivalent combination of education and experience.
Must possess a minimum of 5 years of experience in a technical role, performing duties similar to the functions of this team.
Must have a desire to lead people and have experience as a mentor, project lead, or technical lead. Good leadership qualities, vision, presentation, training, development, communication, organizational and technical skills, and an overall understanding of the primary objectives and goals for each team within the department.
Good technical knowledge in processing aeronautical data, runway analysis and emergency engine-out procedure design, takeoff / landing performance data, NOTAMs, database exports, and database overrides.
An understanding of regulatory law and advisory data set forth by governing authorities and civil aviation administrations for aviation operations directly related to one-engine inoperative emergency scenarios, minimum certification requirements for aircraft performance, and obstacle accountability.
Understands statistical data and mathematical concepts and how to apply them to runway analysis and performance metrics.
Able to work efficiently; prioritizing, leading, and directing tasks and projects for self and direct reports. Can handle, direct, and delegate multiple assignments with fluctuating and time-sensitive deadlines.
DESIRABLE QUALIFICATIONS : Strong computer skills with knowledge of Microsoft Office applications. Experience in leading cross-functional teams, projects, or groups.
Private Pilot Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here : Garmin Benefits
Last updated : 2024-04-30
