How much does a Customer Service Supervisor make in the United States? The average Customer Service Supervisor salary in the United States is $76,329 as of March 26, 2024, but the range typically falls between $67,106 and $87,530. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target. 

Customer Service Supervisor Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Supervisor Salary $58,708 US March 26, 2024
25th Percentile Customer Service Supervisor Salary $67,106 US March 26, 2024
50th Percentile Customer Service Supervisor Salary $76,329 US March 26, 2024
75th Percentile Customer Service Supervisor Salary $87,530 US March 26, 2024
90th Percentile Customer Service Supervisor Salary $97,729 US March 26, 2024
25% $67,106 10% $58,708 90% $97,729 75% $87,530 $76,329 50%(Median) Didn’t find job title? Click
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What skills does a Customer Service Supervisor need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.


Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.


Client Service: Client services are the processes and interactions organizations and members of their staff have with their clients.


Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.

Customer Service 38.52%
Client Service 1.13%
Customer Support 1%
Others 59.35%

Job Description for Customer Service Supervisor

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 View full job description

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See user submitted job responsibilities for Customer Service Supervisor. job board provides millions of Customer Service Supervisor information for you to search for. Click on search button below to see Customer Service Supervisor job openings or enter a new job title here.

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Career Path for Customer Service Supervisor

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Customer Service Supervisor, the upper level is Customer Service Manager and then progresses to Customer Service Senior Manager.

Those that have already made the climb...
Peter Castle, Chief Operating Officer
Vaso Corporation, together with its subsidiaries, operates in the healthcare equipment and information technology industries in the United States and internationally. The company operates through three segments: IT, Professional Sales Service, and Equipment. The IT segment primarily focuses on healthcare IT and managed... More
Fiscal Year Ended in 2021
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Customer Service Supervisor salary varies from city to city. Compared with national average salary of Customer Service Supervisor, the highest Customer Service Supervisor salary is in San Francisco, CA, where the Customer Service Supervisor salary is 25.0% above. The lowest Customer Service Supervisor salary is in Miami, FL, where the Customer Service Supervisor salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average

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Core compensation


Average Total Cash Compensation

Includes base and annual incentives

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Supervisor in the United States. The base salary for Customer Service Supervisor ranges from $67,106 to $87,530 with the average base salary of $76,329. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $69,865 to $93,349 with the average total cash compensation of $80,505.
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Skills associated with Customer Service Supervisor: Service Level Management, Customer Interaction, Service Operations, Product Support ...More

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Customer Service Supervisor Salary in United States
Customer Service Supervisor Salary Graph, Regional Distribution and Summary