How much does a Customer Service Supervisor make in the United States? The average Customer Service Supervisor salary in the United States is $70,539 as of April 26, 2022, but the range typically falls between $60,568 and $82,215. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2022 Salary.com)... View full job description
Vaso Corporation operates in the healthcare equipment and information technology industries in the United States and internationally. The company operates through three segments: IT, Professional Sales Service, and Equipment. The IT segment primarily focuses on healthcare IT and managed network technology services. Thi... More
Fiscal Year Ended in 2020
What does a Customer Service Supervisor do?
Customer Service Supervisor in Corpus Christi, TX
The Customer Care team is the voice of Lazy Oaf; they strive to deliver amazing service and drive our customer experience across a range of platforms and touch points to exceed our customer’s expectations.
December 14, 2019
Customer Service Supervisor in Madison, WI
As the UK's leading supplier of building materials and sustainable timber, Jewson always aim to provide a friendly customer service and expert advice.
February 21, 2020
Customer Service Supervisor in Pocatello, ID
Customer service supervisors often fall within the category of first-line supervisors of office and administrative staff.
Browse Related Job Categories With Customer Service Supervisor
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Understand the total compensation opportunity for a Customer Service Supervisor, base salary plus other pay elements
Average Base Salary
Average Total Cash Compensation
Includes base and annual incentives
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Supervisor in the United States. The base salary for Customer Service Supervisor ranges from $60,568 to $82,215 with the average base salary of $70,539. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $62,486 to $87,335 with the average total cash compensation of $73,750.