The salary of a Customer Service Supervisor in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of March 01, 2025, the average annual salary for a Customer Service Supervisor in the United States is $75,069. Salary.com reports that pay typically ranges from $66,317 to $85,257, with most professionals earning between $58,349 and $94,533.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $85,257 | $7,105 | $1,640 | $41 |
| Average | $75,069 | $6,256 | $1,444 | $36 |
| 25th Percentile | $66,317 | $5,526 | $1,275 | $32 |
An entry-level Customer Service Supervisor with less than 1 year of experience earns about $71,803. With 1-2 years of experience, the average salary increases to $72,195. For 2-4 years of experience, the pay typically rises to $73,501. Senior-level professionals with 5-8 years of experience earn around $75,069, and those with over 8 years of experience can expect an average of $77,654.
| Levels | Salary |
|---|---|
| Entry Level Customer Service Supervisor | $71,803 |
| Intermediate Level Customer Service Supervisor | $72,195 |
| Senior Level Customer Service Supervisor | $73,501 |
| Specialist Level Customer Service Supervisor | $75,069 |
| Expert Level Customer Service Supervisor | $77,654 |
| Entry Level | 4% |
| Mid Level | 4% |
| Senior Level | 2% |
| Top Level | 0% |
| Experienced | 3% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of March 01, 2025, our research reveals a significant shift in Customer Service Supervisor compensation over the past six years. For example, the median salary increased from $59,819 in 2023 to approximately $60,539 in 2024. (For a detailed analysis of Customer Service Supervisor salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Customer Service Supervisor information for you to search for. Click on search button below to see Customer Service Supervisor job openings or enter a new job title here.
Here are companies hiring for Customer Service Supervisor and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $75,069 | 70.1% | ||
| Bonus | $0 | 0.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $5,743 | 5.4% | ||
| 401K/403B | $3,153 | 2.9% | ||
| Disability | $1,501 | 1.4% | ||
| Healthcare | $8,352 | 7.8% | ||
| Pension | $4,054 | 3.8% | ||
| Time Off | $9,239 | 8.6% | ||
| Total Compensation | $107,111 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 1.2% |
| High School | 38.7% |
| Associates | 17.5% |
| Bachelors | 36.5% |
| Masters | 6.0% |
| Doctorate | 0.1% |
What Am I Worth?
The average annual salary of Customer Service Supervisor is $75,069. In case you are finding an easy salary calculator, the average hourly pay of Customer Service Supervisor is $36; the average weekly pay of Customer Service Supervisor is $1,444; the average monthly pay of Customer Service Supervisor is $6,256.
A Customer Service Supervisor's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Customer Service Supervisor earns the most in San Jose, CA, where the annual salary of a Customer Service Supervisor is $94,212.
The highest pay for Customer Service Supervisor is $94,533.
The lowest pay for Customer Service Supervisor is $58,349.
Supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Client Service: Client services are the processes and interactions organizations and members of their staff have with their clients.
Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.
