How much does a Customer Service Supervisor make in the United States? The average Customer Service Supervisor salary in the United States is $68,585 as of May 27, 2021, but the range typically falls between $58,893 and $79,936. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2021 Salary.com)... View full job description
Vaso Corporation operates in the healthcare equipment and information technology industries in the United States and internationally. The company operates through three segments: IT, Professional Sales Service, and Equipment. The IT segment primarily focuses on healthcare IT and managed network technology services. Thi... More
Fiscal Year Ended in 2018
What does a Customer Service Supervisor do?
Customer Service Supervisor in Albany, NY
Monitors staff production and performance in order to meet corporate performance goals.
January 13, 2021
Performs other duties as assigned or required.
March 18, 2021
Plans and organizes the daily operation of the Service Department, including processing payroll for staff and reviewing attendance.
Browse Related Job Categories With Customer Service Supervisor
Take just three simple steps below to generate your own personalized salary report
Step 1 of 3
Understand the total compensation opportunity for a Customer Service Supervisor, base salary plus other pay elements
Average Base Salary
Average Total Cash Compensation
Includes base and annual incentives
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Supervisor in the United States. The base salary for Customer Service Supervisor ranges from $58,893 to $79,936 with the average base salary of $68,585. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $60,756 to $84,919 with the average total cash compensation of $71,710.