What are the responsibilities and job description for the Account Manager position at Gelatys?
Account Manager/Client Success Manager
The account manager is responsible for handling company client accounts, build and maintain a strong relationship with the client.
They will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for the client are met, and help the client succeed. Also bring in new business from existing clients or contacts and will develop new relationships with potential clients.
Account Manager Duties and Responsibilities
- Developing a solid and trusting relationship between major key clients and company
- Resolving key client issues and complaints
- Developing a complete understanding of key account needs
- Anticipating key account changes and improvements
- Managing communication between key clients and internal team
- Strategic planning to improve client results
- Negotiating contracts with the client and establishing a timeline of performance
- Establishing and overseeing internal budgets with the company and external budgets with the client
- Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
- Collaborating with the sales team to maximize profit by up-selling or cross-selling
- Planning and presenting reports on account progress, goals, monthly, bi-weekly and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Meeting all client needs and deliverables according to proposed timelines
- Analyzing client data to provide customer relationship management
- Expanding relationships and bringing in new clients
- Serve as a centralized data channel for outside merchandising and demo teams to consolidate field teams reports and present to head of department and other team members.
- Initiate, continue and close CRM tickets, set calendar reminders for up-coming meetings and tasks.
- Travel ocassionally for industry shows and/or conferences.
- Travel to ocassionally to visit and/or roll out client stores.
Job Type: Full-time
Pay: From $40,000.00 per year
Experience level:
- 1 year
Schedule:
- 8 hour shift
Travel requirement:
- Up to 25% travel
Work Location: Multiple Locations
Salary : $40,000 - $-1