What are the responsibilities and job description for the NEON Mid FSE A position at GovCIO?
Company Overview
GovCIO is a team of transformers-people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation governmental operations that improve the citizen experience every day.
But we can't do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We're changing the face of I.T. - from our diverse staff to the end-products we develop. And we're excited to expand our team. Are you ready to be a transformer?
Responsibilities
Consults with support teams, help desks, customers and other technical staff in the resolution of problems, coordinates and performs operation and/or maintenance activities for networks/servers, identifies recurring problems and recommends steps to reduce the severity or frequency of problems. Installs, troubleshoots and maintains an extensive variety of products and equipment. Deliver services and solutions in technical support, systems refresh, software integration, and operations support. Identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Recommends which products or services best fit the customers' needs. May provide onsite training of customer support personnel.
1. Provides on-call support by identifying, researching and resolving technical problems received via telephone calls, emails, and/or personnel requests.
2. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
3. Recommends systems modifications to reduce user problems.
4. Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
5. Installs operating system patches, upgrades, restores, back-ups, etc.
6. May be trained to perform Critical Incident Response, Account Management or Problem Management duties.
Qualifications
High School with 2 - 5 years (or commensurate experience)
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Requirements:
COVID Policy: New employees will be required to adhere to the Company's and its clients' COVID-19 safety procedures. In the event that the COVID-19 vaccination mandate for Federal Contractors is enforced, you must become fully vaccinated or request and be approved for an exemption. Employees working onsite at a client location must comply with our client's COVID-19 requirements.
GovCIO is a team of professionals who want to make a difference. And that can only happen with a diverse, happy, and cared-for team. So, we prioritize your well-being, equity for all and look for ways to make work a better place for each of us every day.
We are an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status.
