How much does a Technical Customer Support Representative I make in the United States? The average Technical Customer Support Representative I salary in the United States is $35,988 as of September 27, 2021, but the range typically falls between $31,696 and $41,897. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Technical Customer Support Representative I
Technical Customer Support Representative I provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Customer Support Representative I provides customers with preventive maintenance and configuration recommendations. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Customer Support Representative I possesses a basic understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Technical Customer Support Representative I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2021 Salary.com)... View full job description
CEL-SCI Corporation engages in the research and development of immunotherapy for the treatment of cancer and other diseases. The company's lead investigational immunotherapy is Multikine, which is under phase III clinical trial for the treatment of primary head and neck cancer. Its Ligand Epitope Antigen Presentation S... More
CEL SCI CORP
Fiscal Year Ended in 2020
What does a Technical Customer Support Representative I do?
Technical Customer Support Representative I in Adairsville, GA
Build technical knowledge & experience through planned visits to dealers, customers, and trade shows.
March 08, 2021
Provide resolution to open cases within Technical Support policy guidelines.
April 06, 2021
Assist the Quality & Warranty department with the warranty claims requiring pre-authorization.
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Customer Support Representative I in the United States. The base salary for Technical Customer Support Representative I ranges from $31,696 to $41,897 with the average base salary of $35,988. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $32,044 to $42,828 with the average total cash compensation of $36,610.