What are the responsibilities and job description for the Program Manager position at gpac?
Provide detailed, accurate and timely information to customers regarding their inquiries related to expediting, scheduled shipping dates, pricing, availability, order processing and credit processing.
Pro-actively alert the customer of any issues (delivery, quality, cost, etc.) and propose solutions where possible.
Track customer complaints/returns and ensure timely and proper corrective action is taken
Develop a strategy (with support from functional managers) to effectively service each customer, while preserving the interests of the company. This includes material management (minimize inventory while meeting customer needs), production planning, and quality assurance
Analyze margins and provide feedback to materials and operations to increase margins. Follow-up on variances to ensure timely resolution
Maintain and communicate performance metrics both internally and to assigned customers
Carefully monitor and manage performance to agreed upon metrics and develop action plan when required to improve performance
Actively work to develop and propose ideas to the customer to reduce cost, improve quality, and shorten lead-times.
Review customer purchase orders against quotations and resolve any discrepancies prior to processing the order
Lead new product meetings with other internal departments to ensure timely and effective support of new products
Process and negotiate customer purchase order and engineering changes and submit cost/delivery impacts to customers
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
Pro-actively alert the customer of any issues (delivery, quality, cost, etc.) and propose solutions where possible.
Track customer complaints/returns and ensure timely and proper corrective action is taken
Develop a strategy (with support from functional managers) to effectively service each customer, while preserving the interests of the company. This includes material management (minimize inventory while meeting customer needs), production planning, and quality assurance
Analyze margins and provide feedback to materials and operations to increase margins. Follow-up on variances to ensure timely resolution
Maintain and communicate performance metrics both internally and to assigned customers
Carefully monitor and manage performance to agreed upon metrics and develop action plan when required to improve performance
Actively work to develop and propose ideas to the customer to reduce cost, improve quality, and shorten lead-times.
Review customer purchase orders against quotations and resolve any discrepancies prior to processing the order
Lead new product meetings with other internal departments to ensure timely and effective support of new products
Process and negotiate customer purchase order and engineering changes and submit cost/delivery impacts to customers
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
Program Manager
TekWissen LLC -
Bentonville, AR
Program Manager
Walmart Data Ventures -
Bentonville, AR
Site Supervisor at The After School Program
The After School Program -
Springdale, AR
