What are the responsibilities and job description for the Client Administrator position at HB NEXT?
Job Position: Client Administrator
Location: Lawrenceville, GA
The Client Administrator position is an entry-level role that supports the CPP Client Partner & Safety teams by performing a variety of administrative tasks. This role is essential for the continued growth and support of our clients, and it is a prerequisite to the Client Partner role. The Client Administrator is on the front lines of fielding client requests and ensuring these requests are completed in a timely fashion. This position exposes the Client Administrator to several essential areas of HB NEXT’s business including Safety & Consulting, Training & Credential Requirements, Software, Account Management, & Business Development. The goal is that the Client Administrator becomes familiar with HB NEXT’s Core service offerings to the point that they can effectively answer and facilitate most client’s questions / requests with the expectation of stepping into a Client Partner role and managing a book of thoughtfully assigned accounts. This position reports directly to the Safety & Training Manager.
Daily tasks include, but are not limited to:
NdGPMGUH4A
Location: Lawrenceville, GA
The Client Administrator position is an entry-level role that supports the CPP Client Partner & Safety teams by performing a variety of administrative tasks. This role is essential for the continued growth and support of our clients, and it is a prerequisite to the Client Partner role. The Client Administrator is on the front lines of fielding client requests and ensuring these requests are completed in a timely fashion. This position exposes the Client Administrator to several essential areas of HB NEXT’s business including Safety & Consulting, Training & Credential Requirements, Software, Account Management, & Business Development. The goal is that the Client Administrator becomes familiar with HB NEXT’s Core service offerings to the point that they can effectively answer and facilitate most client’s questions / requests with the expectation of stepping into a Client Partner role and managing a book of thoughtfully assigned accounts. This position reports directly to the Safety & Training Manager.
Daily tasks include, but are not limited to:
- Data entry
- Facilitating client requests
- Client follow-ups via e-mail and phone
- Minor software support
- Pulling reports via SafetyCloud and sending to client management
- Weekly Safety Training Session Follow Ups
- Weekly Inspection Follow Ups
- Training Credential Reports and Follow Ups
- Safety Manual Reviews
- Safety Manual Update Calls
- Scheduling Meetings and/or putting together service schedules (GoToMeeting & Outlook)
- Other tasks may be assigned at the discretion of the Account Manager
- Highly organized
- Strong communication and project management skills
- Ability to build and maintain relationships
- Must work well independently and as part of a team
- Knowledge in Microsoft Excel, Microsoft Word and Microsoft Outlook
- Willingness to learn and grow with the business
- Health Insurance
- Dental and Vision
- 401k with Company Match
- Corporate Profit Share
- Quarterly Bonus Program
- Paid Vacation
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