What are the responsibilities and job description for the Intake Clerk position at Heartland?
Purpose:
Assist in the preliminary intake processes to increase volume of weekly intakes and improve overall efficiency.
Summary:
Assist intake department by screening intake calls and completing preliminary intake processes.
Primary Duties and Responsibilities:
- Assist in screening and scheduling all new client intakes and manage provider calendar while communicating with intake and medical staff
- Organize daily workflow for intake therapists
- Troubleshoot admission and authorization issues with providers
- Ensure intake process for clients within established time frame as indicated for each program. This includes: financial information, PHI, treatment agreements, and admission and assignments for all new clients in SAM
- Distribute and complete intake packet forms and scan/fax admission forms and releases to PIHP’s
- Upload all intake documents into corresponding client file
- Distribute intake packet and Socrates
- Monitor all admissions for Intake/Assessment, Residential, Outpatient, Intensive Outpatient and Detoxification to ensure program accuracy and complete daily census
Qualifications:
- United States work authorization
- TB test and Police Clearance
- Must possess an excellent working knowledge of HIPPA
Education/Experience:
- Must possess a High School Diploma or equivalent
- Experience with substance abuse or mental health populations preferred
Computer Skills:
- Proficiency with Microsoft Office applications, internet and e-mail
- Experience using Electronic Medical Records systems preferred
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