Programming Technician

Cenero employees are truly empowered to innovate at every level, in every function. We hire high-energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing, and having fun! 

Since 1999, Cenero has helped organizations gain a competitive edge by leveraging audio visual and conferencing technology as productivity tools. Our extensive knowledge of Audio Visual Systems, Video Conferencing and Network Infrastructure delivers solutions that improve communication and drive efficiency throughout the client’s organization. The right technology can make or break a video meeting. Smart AV solutions can offer both in-office and remote participants an equal seat at the table, so everyone can engage and interact easily and comfortably. AI–informed technology can improve audio, video and interactive experiences, creating a consistency across spaces and seamlessly connecting remote teams.

Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces.  The suite includes:

• Proactive Managed Services identify and solve issues before meetings even start
• UC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional
• Reactive Managed Services provide immediate assistance for all tech issues
• An Analytics Dashboard provides detailed data for more informed business planning
• AV Staffing Services provide on-site support of complex AV technology

As of September 2022, Cenero is an independent subsidiary of RICOH. This acquisition will help RICOH support its customers with their growing number of offices, meeting rooms, and learning spaces that are quickly being modified to support hybrid working and learning models. According to recent reports, the number of video conferencing devices, including room-based endpoints, USB room devices, and personal video communication devices, will grow 500% by 2025.

We are looking for a Programming Technician to assist Programmers in staging and testing of equipment, plus individual turnkey for smaller Configuration-only jobs.

Essential Functions/Responsibilities:

• Read and interpret electronic schematics
• Stage equipment for testing based on schematics
• Coordination with Warehouse for gathering and returning equipment
• Assisting local and remote Programmers in the configuration of equipment
• Maintain project documentation in the company database
• Communicate and coordinate with internal and external contacts for Configuration-only jobs owned
• Other duties as assigned
  
  

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Experience and/or Education

• High school diploma; college degree in a technical or business-related field considered an advantage. 
• Knowledge of AV fundamentals and ICIA best practices. CTS certification is preferred.
• Minimum of 2 years of related experience
• Provisioning and troubleshooting Cisco, Lifesize, Polycom, Zoom, BlueJeans, and MS Teams unified communication environments
• Provisioning and troubleshooting audio and video over IP products
• Manufacture audio, video, control, conferencing, or network certifications is considered an advantage
• Control System programming is considered an advantage
  
  

Skills: 

• Proficiency in Microsoft Office tools
• Exceptional attention to detail
• Confident decision making
• Excellent planning and problem-solving skills
• Sound technical writing
• Strong written and communication skills
• Ability to professionally communicate with clients in person or through conference
• Demonstrate a high level of organizational skills
• Ability to multi-task and complete tasks in a timely and efficient manner
• Confidence under the pressure of deadlines
• Comfortable working in a collaborative team-based environment
• Knowledge of networking fundamentals such as TCP/UDP, Unicast/Multicast, QOS, subnets, VLAN, IP addressing, firewalls, routers, and VPNs.
• In-depth Knowledge of AV fundamentals and Avixa best practices

Physical Demands:

• Must be able to lift and/or move objects up to 75 pounds
• While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate a computer and telephone keyboard, and talk or hear.  
• Required to stand, walk, and reach with hands and arms.

Work Environment  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS AND PERKS:

• Industry-leading healthcare coverage begins on your first day of employment. Includes medical, dental, vision, and prescription
• Savings and 401K Investments with company match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care Spending Account (DCA)
• 100% Company paid Life insurance
• 100% Company paid Short Term Disability
• Optional Long Term Disability
• Paid Time Off awarded at hire
• On-site gym, weight room, locker room
• Giving Programs
• Employee Tuition Reimbursement
• Opportunities to network and connect
• Lucrative Employee Referral program
• Delicious Free coffee

Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.