What are the responsibilities and job description for the IT Support Administrator position at ICONMA?
Location: Houston, TX
Duration: 6 months
Description
The Configuration Technician is responsible for the configuration of all devices placed at Client Offices.
These responsibilities include imaging of laptops and desktops, configuring VoIP phones, hardware testing/troubleshooting/warranty repair.
Testing new images/troubleshooting and reporting feedback to Tools Team for resolution.
Data backup, third party software installation.
Asset inventory/tracking as well as shipping & receiving.
The Technician will be working in active directory and must know basic LAN network connectivity.
Additional duties include creating procedures/documentation, updating, and closing tickets, as well as involvement in projects.
Job Duties
Image laptops and desktops
Configure computers and install third party software.
Configure VoIP phones.
Troubleshoot software/hardware.
Warranty repairs and ability to repair hardware.
Troubleshoot network/LAN issues.
Light AD Tasks
Data backup
Skills/Experience
Imaging Computers in corporate environment
Computer configuration & software installation/configure
Configuring VoIP phones
Active Directory experience
Hardware troubleshooting
Required Skills
PC imaging
Hardware/Software troubleshooting
Customer Service Skills
Desired Skills
Active Directory
VoIP
Degree Requirements
Associates Degree and/or certification and 2 or more years of related experience in a IT support environment.
Must have minimum of 2 years of related experience in corporate computer environment.
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Duration: 6 months
Description
The Configuration Technician is responsible for the configuration of all devices placed at Client Offices.
These responsibilities include imaging of laptops and desktops, configuring VoIP phones, hardware testing/troubleshooting/warranty repair.
Testing new images/troubleshooting and reporting feedback to Tools Team for resolution.
Data backup, third party software installation.
Asset inventory/tracking as well as shipping & receiving.
The Technician will be working in active directory and must know basic LAN network connectivity.
Additional duties include creating procedures/documentation, updating, and closing tickets, as well as involvement in projects.
Job Duties
Image laptops and desktops
Configure computers and install third party software.
Configure VoIP phones.
Troubleshoot software/hardware.
Warranty repairs and ability to repair hardware.
Troubleshoot network/LAN issues.
Light AD Tasks
Data backup
Skills/Experience
Imaging Computers in corporate environment
Computer configuration & software installation/configure
Configuring VoIP phones
Active Directory experience
Hardware troubleshooting
Required Skills
PC imaging
Hardware/Software troubleshooting
Customer Service Skills
Desired Skills
Active Directory
VoIP
Degree Requirements
Associates Degree and/or certification and 2 or more years of related experience in a IT support environment.
Must have minimum of 2 years of related experience in corporate computer environment.
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
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