Crew Chief/Shift Lead- IHOP

Are you interested in Management and wanting to GROW in company?

We are looking for experienced Crew Chiefs for our IHOP locations! We are wanting an individual with initiative and strong leadership ability. In the absence of management, the crew chief assumes the duties and responsibilities of the Assistant Manager. The crew

chief continues all responsibilities of the craft position works, in addition

to the responsibilities listed below.

Responsibilities include:

• Supervising the activities of servers, cooks, hosts, and other Crew Members.     
• Educating Crew Members on proper food handling procedures and customer service.
• Ensuring that established guidelines on hygiene, quality, and food safety are followed.   
• Resolving customer complaints and answering questions regarding pricing and menu items.
• Assisting Crew Members in processing payments using the restaurant's Point of Sale system.
• Ensures a safe working environment by role modeling and requiring safe work behaviors.
• Provides regular feedback to the team
• Enforce portion control per Standard Operating Procedures Manuals. Check deliveries for proper quantity, quality, pricing, completeness of order, breakage, and spoilage.
• Control waste.
• Preform administrative procedures when needed
• Ability to apply common sense and to understand and carry out detailed and objective written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Requirements:

• High school diploma or equivalent experience
• Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; and ability to speak effectively before groups of employees and guests
• Basic computer skills including Email, MS Excel, MS Word is a plus
• The above is not an all-inclusive job description.

Benefits:

• Competitive Pay
• Flexible Hours
• Paid Training
• Real Advancement Opportunities

Equal Opportunity Employer

Nazarian Global Enterprises is an American multi-brand restaurant operator headquartered in Texas. For over 30 years, we have continued to grow and be successful by delivering the "NGE Way" for our team, customers and community.
We believe in excellence through our people. That's why we look for leaders who love a challenge and teammates who support each other. Loyalty, opportunity, and responsibility are the NGE way.
We currently franchise IHOPs in Kentucky, Ohio and Texas and are always looking for friendly and dedicated people to join our team!
Interested in the NGE Way? Apply now!