What are the responsibilities and job description for the Rep 1, Cust Svc Billing position at Inclusively?
Inclusively is partnering with a leading broadband connectivity company and cable operator to hire a Rep 1, Cust Svc Billing.
ABOUT INCLUSIVELY:
Inclusively is a digital tech platform that connects candidates with disabilities, who may benefit from workplace accommodations, to inclusive employers. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability.
We are recruiting Customer Service Representatives with a NEW starting pay rate of $20.00/hour! We also offer an additional shift differential of $0.75/hour for shifts starting after 11:00am!
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Process customer orders in a courteous, efficient and timely manner.
- Effectively present and discuss our products and services.
- Convey an image of quality, integrity and superior understanding regarding services.
- Manage customer interactions professionally and efficiently.
- Effectively address customer questions, complaints and concerns within the scope of responsibility.
- Remain current and knowledgeable on every aspect of supported product.
- Facilitate customer issue escalations to local management/support as required. Determine necessity for field visits.
- Accurately document customer account records based on actions taken.
- Fulfill work schedules as required.
- Participate in quality coaching sessions to ensure efficient and effective interactions with customers.
- Keep supervisor informed of any work-related concerns.
- Perform other duties as assigned.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English
Required Education
- High school diploma or equivalent
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Preferred Education
N/A
Preferred Related Work Experience and Number of Years
- 6 months or more of customer service experience
6 months or more experience working with computers and multiple software applications
WORKING CONDITIONS
Normal office conditions
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Retirement plan
- Vision insurance
Experience level:
- Under 1 year
Supplemental pay types:
- Differential pay
Work Location: In person
Salary : $20
