Housing Manager

Informa Markets is one of Informa's B2B Markets and Digital Services divisions. We are a highly international business with a significant presence in the US, Brazil, the Middle East, India, and China.

We work in over a dozen growing, specialist, and international markets, with hundreds of leading brands across Health & Nutrition, Healthcare & Pharmaceuticals, Aviation, Beauty & Aesthetics, Infrastructure & Construction, Agriculture, and Fashion.

Informa Markets delivers smart events, including must-attend trade-focused exhibitions, specialist content, specialist data, and targeted digital services, including lead and demand generation solutions powered by our depth of first-party customer data.

Our live products, digital platforms, and services enable buyers, sellers, and decision-makers in specialist markets to meet, discover, showcase new products, and do business.

The Housing Manager is the main point of contact responsible for event planning and servicing the hotel program for Informa show teams. They lead the account in cooperation with our housing partner and official hotels and determine the overall event management strategy, manage hotel inventory from opening of event to hotel pre-show cut-off, sending over rooming lists, cut-off extensions and the onsite experience all while proving customer service to the show team and their clients. The goal is to maximize room block capture and growth with a customer-focused leader. You are always attuned with hotel industry trends and market conditions for an optimal and profitable event accommodations support, driving value for Informa and for our clients.

You will focus on the event management of the show hotels for their assigned show/events. They will serve as the main client touch point to lead communication and overall deliverables in effective housing management and nurture the hotel relationships. The Housing Manager will work directly with their event Hotel Contracting Manager and show teams to develop and implement the housing strategy while utilizing his/her hotel expertise.

• Build Event and actively manage and maximize hotel rooms blocks
• Conduct Quality Assurance process of website build prior to go-live
• Analyze performance of event's hotel block pick-up and registration numbers against budget weekly
• Always strive to increase hotel pick-up performance and revenue
• Manage on-site service plan
• Collect and analyze final room block pick-up and revenue for both on-site and post event reporting to ensure accurate and timely delivery of billing.
• Manage staff rooming list to maximize concessions and cost containment goals
• Execute VIP Customer Outreach

Continually enhance relationships between the Hotel Global Sales Office and Informa, Hotel Property and Convention & Visitors Bureau through communication and networking.

• College Degree preferred or equivalent experience
• 3-5 years of experience in hospitality industry hotel room sales or meeting planning
• Proactive and self-motivated with a positive attitude and team player
• Exceptional relationship management skills
• Must be detail oriented and able to multi-task.
• Ability to make thorough decisions in a fast-paced environment
• Proactive conflict management and resolution skills
• Strong technical skills in Microsoft Suite products

What We Offer

Join a supportive, diverse, and ambitious team that welcomes all types of candidates! Our benefits include:

• 15 days PTO plus 10 national holidays, 4 days for volunteering and a day off for your birthday
• Competitive benefits and 401k match
• Paid parental and other types of leave
• Additional discounts though various partnerships
• Learning and development tools to assist with your career development
• Work alongside industry leading Subject Matter Experts and specialist products
• Employee Stock Purchase Plan - become a shareholder
• The pay range for this position is $53,125- $65,000

We know that sometimes the 'perfect candidate' doesn't exist and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.