What are the responsibilities and job description for the Specialist Team Lead position at iQor?
We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!
Job Summary:
You’ve got energy, enthusiasm, drive and determination. We’ve got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity.
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Responsibilities:*
- Our Agents can be responsible for a variety of different calls including.
- Handles inbound customer service calls.
- Processes inbound sales calls.
- Takes inbound or placing outbound collections calls.
- Answers technical support inquires via incoming calls, chat or email.
- Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues.
- Performs other duties as assigned.
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Skills Requirements:*
- 4 or more years of Call Center experience required.
- Ability to develop rapport and demonstrate a caring attitude.
- Excellent data entry and internet navigation skills.
- Clear, distinct oral and written communication skills.
- Must be detail oriented.
- Dynamic interpersonal and judgment skills.
- Professional demeanor and dependable work ethic.
- Ability to work in a fast-paced environment and multi-task.
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Education Requirements:*
High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
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Physical Requirements:*
Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.
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