Store Manager

Store Manager - Leads the store team to maximize store potential, achieving sales productivity goals and profitability as well as hiring, coaching, and developing associates as selling and style advisors. Works closely with the District Manager to ensure corporate policies are adhered to and ensures excellent J.Jill visual merchandising and operational standards in the store.

ESSENTIAL FUNCTIONS:Sales Generation and PerformanceLeads the store team to achieve individual and store sales and productivity goals through inspiring and motivating coaching.Leads the achievement of store sales plan and all store goals and develop actionable plans to improve store performance if necessary.Forecasts and analyzes business and communicate appropriate goals to associates to drive results and hold teams accountable, while managing expenses.Communicates store and individual goals to all associates and uses metric results to coach and motivate to behaviors. Ensures the management team is using current reports and tools consistently and effectively to communicate the right goals and priorities to all associates.Identifies and celebrates individual and team successes.Drives, in partnership with District Manager, local outreach and events to acquire new customers and increases customer visit frequency, in alignment with brand right, company sponsored programs.Builds customer loyalty by leading associates to create genuine connections with customers, achieving J.Jill Credit Card and Email capture goals. Works with customers and lead the team to resolve merchandise and customer service issues timely and effectively, ensuring a positive customer experience and continued customer loyalty. Coaches and Develops Store TeamCreates a positive, energetic and inspiring store atmosphere of both teamwork and individual associate contribution.Acts as a sales leader by delighting customers with service that is unique to her needs, helping customers build an entire wardrobe through genuine, guiding and helpful advice.Challenges individuals to learn and grow and try new skills and selling approaches, and share their successes and knowledge with one another.Encourages store associates to try on new styles to further their product knowledge and share product knowledge with their team.Encourages store associates to assist customers in building great outfits and project the J. Jill brand and style advisor image.Directs and coaches all associates to ensure a consistent environment of greeting every customer promptly and genuinely, re-engaging on the selling floor, and wardrobing customers. Talent ManagementIdentifies and continually recruits talent to support J. Jill culture, goals and objectives, maintaining bench strength to ensure all positions are filled in a timely manner.Creates a top producing, talented team that is focused on achieving individual and store goals. Coaches and develops associates to achieve goals through positive, specific and inspiring feedback and challenging assignments.

Conducts ongoing training and development of all associate on selling culture and techniques, policies and procedures, and operational and visual merchandising standards.Resolves HR related issues timely and professionally according to company policy in partnership with District Manager. Visual MerchandisingMakes appropriate product and fixture placement decisions.Plans, directs, and executes floor sets and going re-merchandising of store to delight and inspire the customer.Ensures excellent visual standards are consistently maintained.Ensures the sales floor is consistently replenished to ensure all sizes and minimum standards are represented on the sales floor. Operational ExcellenceCreates optimal weekly store schedules to maximize sales floor coverage during peak selling times. Adjusts schedules as needed to meet customer needs. Leverages payroll to drive sales and meet company productivity goals.Assesses store team structure to meet the current store needs and address availability and roster issues in a timely manner.Utilizes Company tools ensure optimal daily floor coverage and zoning, as well as management of tasks.Achieves excellence in all operational areas and functions including: knowledge and implementation of all company policies and procedures, marketing, product replenishment, markdowns and promotions, store cleanliness and backroom organization. Protects company assets and reduces merchandise shrink by managing internal, external and administrative inventory processes according to company procedures.Ensures compliance to company policies and procedures, and federal, state, and local employment laws to ensure a safe environment and protect company assets.Works with the District Manager as needed on loss prevention investigations.Performs all duties in the best interest of the company and brand KNOWLEDGE, SKILLS & ABILITIES:Excellent leadership qualities, training and team building skills.Proven excellent customer service skills with statistical track record in all areas of sales.Established history in recruiting and retaining a talented sales and support team.Excellent communication and analytical skills. Strong style, merchandising and wardrobing skills.Ability to forecast and analyze business trends and make effective action plans.Proven ability to network; acquiring and maintaining talent.Passionate about fashion and the J.Jill brand; continually engaged.Treats everyone on the team with dignity and respect, and motivates through inspiring and encouraging leadership.Must have the availability to work during the majority of peak business periods, including Saturday and Sunday.Entrepreneurial and creative. EDUCATION & EXPERIENCE:4 years Women’s Specialty Retail Management experience required, 1 years in a Store Manager position preferred.College degree preferred, or previous work experience in a management position.Point of Sale and general Microsoft Office software experience.Experience in relevant Human Resource processes. PHYSICAL REQUIREMENTS:Ability to communicate verbally with customers, extensive standing, walking, reaching, pushing/pulling and maneuvering around sales floor and stockroom, hang/fold merchandise, ladder climbing, operate POS register, lift and carry 30lbs, etc.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of this position.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

COVID-19 considerations:
Following CDC guidelines and Municipal guidelines.

Ability to commute/relocate:

• Milford, CT 06460: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Merchandising: 3 years (Required)
• Analysis skills: 2 years (Required)
• Store management: 3 years (Required)
• Customer service: 3 years (Required)
• Retail management: 3 years (Required)

Work Location: In person