Director, Operations Excellence

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Director, Operations Excellence to join our Operations team.

Responsibilities:

• Apply comprehensive or specialist-level knowledge of Operations Excellence, Continuous Improvement and Lean Six Sigma tools, best practices, and departmental processes to evolve and iterate the firm's Operations Excellence strategy while providing thoughtful analysis in real-time with a focus on vision, value, speed, talent and benefits realization
• Act as a key communicator of the vision for Operations Excellence and Continuous Improvement, creating and communicating executive communications and value propositions to ensure buy-in; clearly articulate vision and strategy; consult with internal clients to model future-state, develop roadmaps and create business cases in support of efforts
• Create the governance, standards, and delivery capability to enable execution of Operations Excellence priorities; partner with key stakeholders to ensure alignment and leverage of best practices; take strategic and proactive responsibility to understand firm services and identify opportunities to better serve internal clients with an Operations Excellence mindset, and efforts will consider firmwide areas for optimization including the Audit, Tax, Advisory practices
• Provide active coaching, mentoring, and knowledge-sharing with junior staff to advance their career development; and manage and review those team members' work product; contribute to planning for short term needs, i.e., projects and processes; and may construct annual plan for deployment of those resources; be accountable for people management for a mid-sized to small team of entry level through intermediate level professionals
• Establish and drive achievement of the team's strategic goals, objectives, and priorities and, through such, contribute to the establishment and achievement of Operations Excellence strategic goals, objectives and priorities as aligned to those of the overall firm
• Serve as a subject matter resource, leveraging knowledge and experience to shape services; lead presentations, workshops, and proposals for medium to high complex projects and provide subject matter insight in relevant areas; make decisions on highly complex issues and recognize when to escalate to leadership or consult others; provide training and capability uplift services to internal clients at all levels of the Firm

Qualifications:

• Minimum eight years of recent experience designing and deploying lean strategy
• Bachelor's degree from an accredited college/university required; Master's degree from an accredited college/university preferred
• Experience leading execution of Operations Excellence priorities, and implementing a variety of Lean tools and methodologies in a large organization such as: Hoshin, Value Stream/Process Mapping, Strategy Deployment, A3 Problem Solving, Daily Management, Standard Work, Diagnostics, Tiered Visual Management with Performance Metrics, Demand and Capacity Management; demonstrated proficiency and passion for Lean methodology, tools, and process improvement; Black Belt highly preferred
• Experience managing and delivering large-scale projects, and transformation programs, including project planning and monitoring, resource management (including project finances), benefits realization, etc; ability to manage multiple concurrent programs, applying expertise to make concrete decisions that impact the organization and the firm; external consulting experience preferred
• Proven experience in solving complex problems in business processes; able to think about objectives from multiple perspectives and consider non-conventional ideas and approaches for achieving objectives; capability to lead and ensure execution of strategic initiatives and address emerging opportunities and how the organization should be organized/staffed to realize them
• Outstanding verbal/written communication, collaboration, negotiation, and influencing skills to lead an environment driven by customer service and teamwork; ability to direct, motivate and empower others to work towards the organization's goals, ensuring efficient allocation of resources across multiple functions; able to ensure execution of strategic initiatives for the organization; capable of addressing emerging opportunities and how organization should be organized/staffed to realize them

KPMG complies with all local/state regulations in regards to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).