Rv service advisor

SUMMARY : This position is responsible for communicating repairs with insurance and retail customers and processing repair orders for all service repairs performed.

ESSENTIAL JOB FUNCTIONS

Meet & Greet daily appointments as needed

• Perform detailed write-up of customer's concerns.
• Have customer sign liability disclosure form on all coaches coming in for service.
• Obtain or write necessary estimates of needed repairs.
• Handle paperwork in accordance with warranty / retail procedures.
• Obtain customer credit card information for all retail repair orders, before work is started.
• Maintain communications with Service Manager and customers; keep customers informed on status of repairs.
• Perform quality control checks on finished coaches, assuring completion of repairs and cleanliness.
• Return all phone messages in a timely manner.
• Keep all paperwork and repair orders current.
• Go over all completed paperwork personally with customer upon pickup.
• Assure customer receives invoiced Repair Order (RO).
• Assure that all necessary documents are signed and payment arrangements made, at or before pickup.
• Prepare required reports.
• Pre-invoice all service repair orders and insure customer's keys and paperwork are delivered to the cashier
• Ensure all documentation is provided when required - either by manufacturers or company process
• Review, book and pre-invoice all stock unit tickets, delivery repair orders and service repair orders to estimators
• Add jobs to open repair orders as needed by advisors, techs and delivery managers.
• All service coordinators are cross trained and can fill in when needed - either satellite locations or as sublet coordinators.
• Attend all company required meetings and training.
• Additional responsibilities as requested or required.

QUALIFICATIONS and EXPERIENCE

Valid Driver's License issued by worked-in state and clean driving record to meet insurance requirements

• Professional in appearance and conduct.
• Excellent time management skills; ability to multitask and re-prioritize as needed.
• Ability to resolve problems with minimal supervision / direction.
• Ability to read and comprehend instructions and information.
• Trainable in vehicle mechanical / technical operations.
• Sales and Quality Assurance experience preferred.
• Must have excellent customer service and communication skills, both verbal and written.
• Ability to speak, read, write and comprehend English

Pay Range : $29,000 - $72,000 commission.

Last updated : 2024-06-11

Salary : $29,000 - $72,000