Director of Ops

This will be the hardest job you have ever done. 

You will be asked to get more done in less time than you think is possible, all without clear direction. You will be asked to create order in chaos, hold two disparate thoughts in your mind without having your head explode, and create ways to help the team get things done on time, on budget, on strategy, and on culture...all at the same time, all with minimal hand-holding. Figure it out, get it done.

If you are successful in this role, your perceived ceiling and limitations of yourself will be shattered. You will be able to do more, achieve more, and be more in your life than you ever thought possible, which will give you the discipline and mental toughness to take on just about anything life can throw at you...and life is a whole lot more fun when you have that level of confidence.

If you read the preceding paragraphs and thought “Who the heck do these people think they are?!?” That’s ok, this just isn’t the role/company for you. On the other hand, if we’ve got your full attention, keep going. Once finished, if you get the feeling that we just peered into your soul, making you feel clearly seen and understood (maybe for the first time), then we just may be at the beginning of something beautiful.

Pain of Inefficiency – You can’t help but notice how things might be done better – everywhere, all the time. When you see someone doing something really inefficiently, you have a painful physical reaction and can hardly stop yourself from tapping them on the shoulder and saying, “you know, if you just…” Inefficiency literally hurts you.

Root Cause Fixes – While others may be satisfied with temporary band-aid solutions, you see the true source of the problem and can’t imagine wasting time on anything besides killing it at its roots. When others see a project getting behind schedule, they think everyone should just work harder. You see the roadblocks in the way that are slowing everyone down and find ways to remove them. While others are giving it more gas, you just remove the e-brake and go faster and farther with less effort.

That feeling when things are working just right – Compliments are good, financial rewards are well deserved...but that feeling. That feeling when things work just right. Now, that’s the stuff. That’s what makes your work meaningful and keeps you coming back for more...especially when you see how happy and productive it makes the people around you.

Self-Aware Learner – You know what you know and know what you don’t know, and are able to quickly learn, understand, and apply new knowledge. You are able to do this, one because you are wicked smart, but more importantly, you are able to discern what’s important from what’s not, hyperfocusing on the vital few things. When you set your mind to something, there’s not much that can stand in your way.

Great Listener & Question Framer – You listen to others with just as much intensity and focus as you do everything else in your life. This enables you to listen between the lines, hearing things unsaid, and to ask meaningful follow up questions. You know that a good answer to the right question is infinitely better than a great answer to the wrong question.

Reliability & Accountability – When you take on a task or role, you get it done, and get it done at a high level...no questions asked. You do not require anyone to check-in and hold you accountable, but you are really good at doing so for other people ensuring they do what they were supposed to do.

We are a fast-growing (80% last year) IT and cybersecurity company working with Chicagoland businesses and organizations to secure their technology. We are inspired by drive, growth, and impact in all tenets of life.

Initial Role and Responsibilities:

• Lead, Manage, Accountability: we run on EOS (bonus if you are fluent) so LMA required here of the entire service delivery team
• Resource Allocation: collaborating with sales, technical, and filed departments to determine available resources (whether that means time, budget, or people to carry out the work). You’ll need to understand how to maximize impact and make a little bit go a long way.
• Operations Problem Solving: helping manage and communicate technical team leading us to best in class service delivery and amazing customer service 
• Resourcefulness & Organization: managing vendors and toolset to allow our team to effectively execute concierge customer support
• Collaboration & Interpersonal Communication: work within leadership team to develop and exceed company goals with supplying guidance on operations and service delivery

Growth Path of Eventual Responsibilities: 

• Initial 6-9 month tour working elbow-to-elbow producing, creating, and coordinating with our technical team to learn and understand the front-line challenges, opportunities, and nuances that make us great...and not-so-great-for-now
• Determining best path forward to operationalize our approach to reducing individual dependencies within each department and across the company as a whole
• Ensuring the right people are in the right seats of the right bus
• Managing the execution of strategic plan and holding the rest of the leadership team accountable for initiatives and action items
• Recommend “operating system upgrades” driving the bottom line profitability and other KPIs

We know exactly the personality traits of the person that will absolutely love crushing this role, so to save everyone time and energy on the front end, the first step in the interview process is to take a survey that identifies your inherent traits as well as what you think the job will require. If you've gotten this far, you are either really interested or really bored, so you might as well take the survey!

More about us and where we are going:

We PROTECT growing Chicagoland organizations from malicious cybersecurITy threats and subpar nickel dime IT support.  Our goal is to be the BEST cybersecurity and IT provider across Chicagoland.  We have tripled our company (in the last 3 years) to a team of almost 50 with over 200 clients in the last two years and will continue to grow at fast pace – and we plan to triple across the next few years.

• We have a fast-paced environment with ZERO micromanaging, we assess RESULTS.
• We gather feedback and adjust how we operate based on YOUR ideas.
• We CARE about our team and our clients and understand the need for flexibility with life work.

THREE great locations in Woodstock, IL as well as downtown Chicago (both are just off Metra UPNW line) and Manteno, IL and/or some flexibility to work from home.
 

Our all-inclusive total compensation and benefits package for this role includes:

• Salary is based on your experience, drive, and the value you can bring our company; and is in the range of $75,000 to $125,000 per year.
• We provide 100% company paid health, dental, life, and vision benefits – value of $5,000 to $16,000/year.
• We match 5% of your contributions to Guideline 401k – value of 5% of salary.
• More than 14 days of paid time off and TWO weeks vacation.
• Company provided gear (notebook iPhone) as well as company clothing.

Our hiring process:

• Submit your application resume
• AND complete a communication survey (7 min) REQ’D (Please check your spam folder. Sometimes the email goes there instead of your inbox.)
• If that’s a match, we will reach out to schedule a phone interview (20 min)
• If that goes well, we’ll schedule an in person interview and go from there

For a more in depth look at our jobs/benefits/hiring timeline check out  www.GoLeadingIT.com/careers

Salary : $75,000 - $125,000