How much does a Technical Support Analyst II make in the United States? The average Technical Support Analyst II salary in the United States is $76,907 as of May 28, 2020, but the range typically falls between $69,729 and $86,596. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Technical Support Analyst II provides technical support to system users and customer support staff. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Being a Technical Support Analyst II assists customer in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Additionally, Technical Support Analyst II typically requires a bachelor's degree. Typically reports to a project leader or manager. The Technical Support Analyst II gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Technical Support Analyst II typically requires 2 -4 years of related experience. (Copyright 2020 Salary.com)... View full job description
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Support Analyst II in the United States. The base salary for Technical Support Analyst II ranges from $69,729 to $86,596 with the average base salary of $76,907. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $72,822 to $92,961 with the average total cash compensation of $80,833.