How much does a Technical Support Analyst II make in the United States? The average Technical Support Analyst II salary in the United States is $86,335 as of May 28, 2024, but the range typically falls between $78,298 and $97,218. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Technical Support Analyst II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Technical Support Analyst II Salary $70,981 US May 28, 2024
25th Percentile Technical Support Analyst II Salary $78,298 US May 28, 2024
50th Percentile Technical Support Analyst II Salary $86,335 US May 28, 2024
75th Percentile Technical Support Analyst II Salary $97,218 US May 28, 2024
90th Percentile Technical Support Analyst II Salary $107,127 US May 28, 2024
25% $78,298 10% $70,981 90% $107,127 75% $97,218 $86,335 50%(Median) Didn’t find job title? Click
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What skills does a Technical Support Analyst II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.

2.

Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.

3.

Computer Systems: A computer system is a set of integrated devices that input, output, process, and store data and information. Computer systems are currently built around at least one digital processing device.

Troubleshooting 9.53%
Customer Support 2.11%
Computer Systems 1.66%
Others 86.7%
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Job Description for Technical Support Analyst II

Technical Support Analyst II provides technical support to system users within an organization. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Being a Technical Support Analyst II assists users in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Additionally, Technical Support Analyst II typically requires a bachelor's degree. Typically reports to a project leader or manager. The Technical Support Analyst II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Technical Support Analyst II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Salary.com job board provides millions of Technical Support Analyst II information for you to search for. Click on search button below to see Technical Support Analyst II job openings or enter a new job title here.

Job Openings for Technical Support Analyst II
  • Job Description. Description. Summary. The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, add...
    - 10 Days Ago
  • Xtend Healthcare. a wholly owned subsidiary of Navient, is an industry-leading provider of revenue cycle management (RCM) and public health solutions. Our ...
    - 5 Days Ago
  • Overview AFRL plans and executes USAF programs in the areas of basic research, exploratory development, and advanced development. Delaware Nation Industrie...
    - 2 Days Ago
  • Overview AFRL plans and executes USAF programs in the areas of basic research, exploratory development, and advanced development. Delaware Nation Industrie...
    - 4 Days Ago
  • Overview VTG delivers force modernization and digital transformation solutions across warfighting domains. A trusted partner to our Defense and National Se...
    - 2 Days Ago

Career Path for Technical Support Analyst II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Technical Support Analyst II, the first career path typically starts with a Decision Support Specialist position, and then progresses to Decision Support Project Specialist.

Additionally, the second career path typically starts with a Technical Support Analyst III position, and then progresses to Technical Support Manager.

Those that have already made the climb...
Glyn A. Rodgers, President-Matrix PDM Engineering
Matrix Service Company provides engineering, fabrication, construction, and maintenance services to support critical energy infrastructure and industrial markets in the United States, Canada, and internationally. It operates through three segments: Utility and Power Infrastructure; Process and Industrial Facilities; an... More
Fiscal Year Ended in 2023
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Technical Support Analyst II salary varies from city to city. Compared with national average salary of Technical Support Analyst II, the highest Technical Support Analyst II salary is in San Francisco, CA, where the Technical Support Analyst II salary is 25.0% above. The lowest Technical Support Analyst II salary is in Miami, FL, where the Technical Support Analyst II salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Technical Support Analyst II, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
78298
97218
86335

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
81760
104360
90736
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Support Analyst II in the United States. The base salary for Technical Support Analyst II ranges from $78,298 to $97,218 with the average base salary of $86,335. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $81,760 to $104,360 with the average total cash compensation of $90,736.
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78298
97218

 

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Skills associated with Technical Support Analyst II: Customer Support, Problem Analysis, Remote Support Software, Inquiry Research/Response ...More

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Technical Support Analyst II Salary in United States
Technical Support Analyst II Salary Graph, Regional Distribution and Summary