What are the responsibilities and job description for the MIRROR Lead position at Lululemon?

The MIRROR Lead is the superuser of MIRROR at our store. They are the go-to person for guests to understand the benefits of The MIRROR. The MIRROR lead not only sells but is also a passionate MIRROR champion to create excitement for guests, our collective, and teammates. The MIRROR lead partners closely with Leadership teams to provide actionable feedback and is excited to test and pilot new ideas or tactics. MIRROR lead is front and center to driving engagement, sales and excitement with guests in-store and post-visit.

What you’ll do:

Sell lululemon guests and potential MIRROR Members on the product and brand
Build local community relationships to product test, drive awareness and sales of The Mirror at lululemon
Drive local traffic into the store through private appointments, community events, etc
Engage in sales conversations with guests in-store (or via virtual demos) to drive purchases, build awareness and acquire new MIRROR Members
Analyze the business and take necessary action to drive sales; able to speak to business metrics/trends
Collaborate and work with lululemon and MIRROR leadership team to develop new store strategies and tactics to drive business results

Required Skills & Experience

A proven self-starter, you’re motivated by building something new
You have an inner drive to connect with people and can use creative ways to do so
You’re not easily discouraged by challenges
You’re an active listener and can create conversation based upon what you learn
At least 2-3 years of experience working in a customer-facing role
You have strong problem-solving skills
Can be agile and adjust in an ever-changing, fast-paced environment
Proven ability to build relationships with and support other team members