Lab Manager

Requisition ID: 645083
Position:Full-Time
Total Rewards: Benefits/Incentive Information

Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

Supporting over 4,500 retail stores in North America, a career in our retail headquarters allows us to stay in touch with the end customer and use their ever-changing behaviors and preferences to shape our offerings of the best eyewear and services.

GENERAL FUNCTION

This role supports the practice through manufacturing eyewear in accordance with Company standards.This position ensures speed and reliability of service and creates a safe, supportive work environment which encourages innovation and commitment. This role supports establishing the practice as the premier desitination for all vision needs within the community.

MAJOR DUTIES AND RESPONSIBILITIES

• Provides unsurpassed patient service through ensuring the lab team utilizes the Quality Manufacturing Process (QMP) in the production of all eyewear.
• Explores underlying reasons for recurring laboratory problems and strives to develop long-term solutions.
• Manages special orders, following up within guidelines.
• Delivers constructive feedback in a timely manner to all lab technicians. Confronts problem performers directly and without delay; discusses appropriate disciplinary action, with Practice Manager, when necessary and follows up to monitor progress.
• Recruits and selects high caliber staff and provides training and development to produce the most qualified lab technicians.
• Performs administrative duties to include lab statistics into the Point of Sale system as required.
• Completes and files, in a timely manner, all necessary practice and lab paperwork thoroughly and accurately.
• Strives to improve technical knowledge through the completion of the QMP and continually applies that knowledge in the production of all eyewear.
• Is attentive to detail with all measurements, calculations, equipment settings and defective product.
• Ensures all Company approved lab safety programs are implemented and maintained consistently per standards, creating a safe working environment for all team members and patients.
• Ensures all lab technicians are trained on the safe use, storage and disposal of approved laboratory chemicals, including annual refresher training. Documents training certificates retained in personnel files. Ensures all newly hired team members receive chemical safety training as part of new hire orientation.
• Communicates machine issues to the diagnostics team as needed and follows up to ensure proper maintenance and machine fixes.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Consistently maintains proper dress code.
• Performs other functions as assigned by Practice Manager or as business needs.

BASIC QUALIFICATIONS

• High School graduate or equivalent
• 2 years management/supervisory experience
• Proven ability to analyze store financial data and make recommendations regarding steps which can be implemented in the lab to improve profitability.
• Thorough technical knowledge of lab processes and equipment.
• Strong management and leadership skills
• Strong communicator and listener
• Strong basic math skills (addition, subtraction, multiplication, division)
• Organizational skills
• Problem solving skills

PREFERRED QUALIFICATIONS

• Experience in optical lab
• Knowledge of optical theory

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.