What are the responsibilities and job description for the Client Advocate position at Marathon Health?
Overview:
Travel expectation of 25% at a minimum, with the potential for additional travel as necessary.
This is a full-time position that in addition to a great team and work environment offers competitive pay and full benefits package including medical and dental insurance, vision, 401k, paid time off and holidays and resources to support your ongoing growth and development.
About Marathon Health
Marathon Health is one of the nation’s leading providers of employer-based health services. We serve businesses throughout the United States, providing a different kind of healthcare program that focuses on total population health management and health risk reduction.
Marathon Health promotes a culture of health and wellness in everything we do. It is for this reason we seek to hire individuals who embrace wellness and model healthy behaviors in their own lives. We are proud to be a drug and tobacco free company. We value the richness diversity brings to our workforce and are committed to being an equal opportunity employer and provider (EOE).
Responsibilities:
Qualifications:
Client Advocate
Marathon Health (www.marathon-health.com) people are more than just employees—they are ambassadors. Join our mission to change healthcare! We are hiring a full-time Client Advocate to create and maintain Raving Fans. This role is the primary contact with our customers and is instrumental in the overall success of our health centers.
This position is home based remote. Ideally you will live in the Titusville area. Additional home based locations will be considered for the right candidate.
Travel expectation of 25% at a minimum, with the potential for additional travel as necessary.
This is a full-time position that in addition to a great team and work environment offers competitive pay and full benefits package including medical and dental insurance, vision, 401k, paid time off and holidays and resources to support your ongoing growth and development.
About Marathon Health
Marathon Health is one of the nation’s leading providers of employer-based health services. We serve businesses throughout the United States, providing a different kind of healthcare program that focuses on total population health management and health risk reduction.
Marathon Health promotes a culture of health and wellness in everything we do. It is for this reason we seek to hire individuals who embrace wellness and model healthy behaviors in their own lives. We are proud to be a drug and tobacco free company. We value the richness diversity brings to our workforce and are committed to being an equal opportunity employer and provider (EOE).
Client Management
- Develop and maintain strong and lasting client partnerships
- Strategic and proactive planning within the client’s overall line of business
- Responsible for identifying and executing opportunities to engage employee population
- Collaborate with internal functional teams focused on the client’s needs
- Collaborate with onsite clinical team as well as clinical leaders to maintain open communication regarding client relations and activity
- Identify and seek opportunity for expansion within the account
- Execute all necessary contractual requirements in a timely manner
- Understand and track risk metrics related to the success of the partnership
- Facilitate and distribute all reports per the contract’s schedule of reports
- Manage budget and assure any necessary billing for services outside of the contract
- Assist sales team on reference visits
Qualifications:
- Bachelor’s Degree required; Master's degree preferred.
- Experience working with remote team members
- Experience in insurance, benefits or healthcare highly preferred
- Strong written and communication skills
- Strong working ability in Microsoft Word, Excel and PowerPoint
- Must possess skills necessary to influence others and work cross-functionally, navigating within a multi-state organization; Possess ability to manage ambiguity and the organizational acumen to establish effective internal networks
- Experience in developing executive level customer relationships including negotiation, presentation and polished communication skills
- Knowledge of population health management highly desirable
- The passion to make a difference required
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