What are the responsibilities and job description for the Dockmaster position at MarineMax?
OVERVIEW: Oversees personnel and daily operations of the dock (including Wet Slips, Dry Slips, Basin and Front lot.
KEY TASKS:
- Maintain dock machinery and equipment effectively and in a safe working condition
- Schedule all maintenance and repairs for dock machinery with Service Manager
- Responsible for setting dock employee work schedules around marine operations
- Oversee and participate in the training of new dock employees
- Audit forklift operator performance to make sure training, job performance and attitude are acceptable
- Initiate and oversee maintenance and repair area relating to the Dock/Yard resulting in a safe and attractive work area
- Manage departmental expenses effectively
- Establish and maintain positive relationships with other departments
- Prepare for and participate in meetings with management or other department heads
- Schedule all sales, service and storage moves keeping in mind the best interest of the potential and existing customers
- Communicate with Office Manager and/or Corporate on a regular basis in regards to storage related information
- In the even that a boat is damaged, promptly report the damage to sales or service and if applicable, contact the customer that same day
- Communicate customer satisfaction standards to all dock personnel
- Monitor results of CSI reports and continually make improvements where and when needed
- Resolve customer complaints and build loyal customer base for marina
- Inventory boats in wet and dry storage weekly
- Responsible for dipping and monitoring fuel tanks
KEY RESULT AREAS:
- Safe and profitable operation of marina/dock operations
- Severe weather prevention plan executed
- Top condition facility, docks and customer areas
- High level of customer service and responsiveness to issues
- Establish and maintain positive relationships with all departments
