Team Leader

As a non-profit organization, CHSGa provides access to care across the healthcare spectrum in all 159 Georgia counties. We are invested in our organization, our healthcare professionals, and the communities in which we live and work. Our mission inspires us to act boldly to address the needs of a growing, mature population in Georgia. We will continue to innovate and advance change in healthcare to better people’s lives in the state of Georgia. We are a COVID-19 vaccinated workforce. New Associates must provide proof of vaccination prior to hire date. Join us at NextStep Care – a place where you’ll be valued, recognized and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life – both inside and outside of our centers. And you’ll get to practice your passion in a non-profit, mission-driven organization that’s known for the highest level of care in our communities SUMMARY Responsible for serving a team of members and clients for the purpose of ensuring coordination of care, member advocacy and member outcomes are achieved to maintain community residence. The role will provide support to members of the assigned team in case management supervision and coordination between the team members assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES Ensures Case Management Supervision occurs as outlined in state policy and procedure and Care Management Services operational Guidelines for all programs served. Meets with assigned Case Managers at least monthly to review members. Works with Case Managers of assigned team to ensure discharge planning is initiated on admission. Provides support to assigned team to help facilitate overcoming barriers, resolving conflict and meeting individual member goals. Ensures the assigned team follows processes as outlined to support referral intake. Communicates effectively with Administrator for Care Management Services around team resources needed to ensure processes, guidelines and regulatory requirements are followed for members. Reviews reports of assigned team with Administrator for Care Management Services to monitor key outcomes and make recommendations as necessary to support member-centered care. Provides support, guidance and leadership to Case Management pods, intervening to address issues as necessary. Identifies and assists with resolution of variances from documented carepath; responsible for marshalling resources to assist in resolution. Responsible for ensuring a positive customer experience for the duration of a member’s stay. Assists with training of current and new staff assigned to team. Collaborates with cross-functional teams to ensure execution of key processes related to member care as assigned by the Administrator for Care Management Services. Monitors workflows, data collection, and benchmarks of key office metrics for the assigned pods, using data and available technology to formulate recommendations to Administrator for Care Management Services. Assists in resolving issues or concerns related to members or informal caregivers and notifies Administrator for Care Management Services promptly if issue is unresolved or additional capabilities are needed. Acts as liaison between case managers and Administrator for Care Management Services. Ensures coordination with multiple service providers in team. Provides support and guidance to staff and intervenes to address issues with Administrator for Care Management Services support, if necessary. Works to preserve the essential role of family and informal caregivers in assisting members in meeting carepath goals and addressing social risks. Provides leadership to all members of the team to understand supplemental benefits from Medicare Advantage plans and how to assist members in accessing benefits. Monitors CM activity to ensure efficiency in time and resource management. Reviews CM documentation for completeness, accuracy, and compliance with Care Management Services guidelines. Accurately report work time and business expenses in a manner as directed by the organization. Assists as directed by supervisor with intra-office quality assurance reviews as needed to monitor quality of work within Care Management Services location and ensure organizational quality standards are met and maintained. Provides on-site assistance for all state surveys. Reports corporate compliance concerns appropriately. Maintains and monitors quality through effective collaborative with Quality Assurance and Education Coordinator and Administrator for Care Management Services. Ensures effective implementation of Care Management Services Quality Assurance and Education plans, initiatives and processes. Attends all meetings, in-services, trainings, and other meetings and educational training as directed by supervisor. Participates in weekly multidisciplinary team meetings prepared to discuss assigned members and to present new members as well as direct meetings in absence of Administrator for Care Management Services. Participates in weekly staff meetings. May be required to assist in other Administrative duties, as assigned in the absence of the Administrator for Care Management Services. May be required to assist with Team Leader or may provide support to other teams in the office. If Licensed Practical Nurse or Registered Nurse, may be required to act as an Assessment Nurse Case Manager for assigned location or other Care Management Services locations as needed. Takes call on a rotating basis as assigned. Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication. Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System. Performs other duties as necessary to ensure the success of the System. SKILLS AND ABILITIES Thorough knowledge of, adheres to current regulations, Care Management Services Personnel and Operational Guidelines and best practices related to the operations of the SOURCE Program and Care Management Services. Performs all duties of the Case Manager as outlined in state and program regulations, as well as Care Management Services Operational guidelines. Demonstrated listening skills, to understand what client’s needs and develop a plan that will address the needs. Compassion, especially dealing with difficult family or complex social issues. Completes work in a timely, accurate, and efficient manner. Exceptional organization and planning skills as well as the ability prioritize assignments/responsibilities. Cultural awareness and competence, to understand and value client’s unique perspectives. Maintains constructive working relationships with all member of the interdisciplinary team by communicating and interacting effectively with supervisors, organizational leadership, peers and individuals inside and outside the Organization, in a positive, professional and respectful manner. Portrays a positive image of the organization and communicates guiding principles, mission, vision and values. Excellent knowledge of case management principles. Consistently reports to work on time prepared to perform duties of the position. Ability to work a demanding, primarily self-directed work schedule. Demonstrates good judgment and decision-making. Ability to deliver excellent customer service, externally and internally as well as maintain customer confidentiality. Ability to react effectively and calmly in emergency situations. MINIMUM QUALIFICATIONS Bachelor’s degree in Social Work or related human services field is required with 2 years of relevant experience OR Valid Georgia LPN license with 2 years of relevant experience Experience in social work, home and community based services, healthcare or geriatrics preferred. Valid Driver’s License. Reliable Transportation. SUPERVISORY RESPONSIBILITIES None LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram format. The ability to deal with problems involving several concrete variables in standardized situations. COMPUTER APPLICATION SKILLS This job requires proficiency with the following computer applications: Microsoft Outlook Microsoft Excel Microsoft Word CERTIFICATES, LICENSES, REGISTRATIONS Please see minimum qualifications PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to sit, talk or hear. The associate frequently is required to walk. Use hands to finger, handle or feel and reach with hands and arms. The associate is occasionally required to stand. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. EEO / M / F / D / V / Drug Free Workplace NextStep Care Facebook

Salary : $33,300 - $42,100