Fitness Manager

New York Sports Clubs and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida and Switzerland. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff.

Our mission is to “Make Today Matter”. We work with passion and integrity, and we always treat others with appreciation and respect. We are a diverse community committed to being better today than we were yesterday, and better tomorrow than we were today. The New York Sports Clubs and our family of brands community is bonded by a common vision with the objective of being the employer destination of choice and strongest fitness brand. Our purpose is to help others be their best. We achieve this through our Five Agreements: Be welcoming, Listen with care, Learn from failure, Celebrate success, and Make excellence a habit every day.

RESPONSIBILITIES

The Fitness Manager is responsible for the sustained growth of any given club’s fitness revenue stream. This is accomplished through the staffing and development of new personal trainers who are responsible for selling new fitness service products as well as providing technically sound fitness programs. Fitness Managers are also responsible for client relations, direct to consumer sales and all administrative work pertaining to the personal training department. The Fitness Manager will report directly to the General Manager and Regional Leader with hands-on support from a Regional Fitness Manager and/or Regional Fitness Director.

• Continuously modeling and promoting the NYSC and our family of brands mission, mission statement, and values with pride and integrity.
• Providing a legendary member experience by consistently executing the Five Agreements.
• Reviewing and adhering to all New York Sports Clubs and our family of brands documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.
• Performs a Member Experience Walkthrough (MEW) daily.
• Ensuring that the team provides a high level of customer service as well as an outstanding fitness service.
• Developing fitness and non-fitness staff for managing client and member relations.
• Handling member complaints and issues effectively and promptly.
• Supporting all trainer issues and concerns.
• Staffing the club with high quality certified trainers.
• Progressing and developing trainers through continuous sales and technical development.
• Creating an environment where employees thrive and want to come to work.
• Following up with trainers regularly (daily/weekly) and holding development meetings.
• Ensuring Level 1 shift productivity, including consistently cleaning the gym floor and being present and available for members.
• Meeting or exceeding all major key performance indicators including but not limited to, Fitness revenue, Fitness sales/ Net gain, Fitness retention and Fitness booking/set up.
• Meeting or exceeding daily and monthly indices.
• Strategically plan daily/weekly/monthly fitness sales, revenue and retention goals.
• Monitoring performance towards goals as determined by indicies.
• Planning and executing daily/weekly/monthly individual and team meetings. Including a minimum of bi-weekly learning and development workshops offered for all club levels.
• Continuously seeking new avenues of prospecting including but not limited to, call drives, special events in the club and engaging new members at point of sale.
• Ensuring fitness products and services offered in the club are aligned and consistent with the company’s overall fitness strategy.
• Ensuring the club is properly staffed to meet the needs of the business.
• Additional duties as assigned.
  

QUALIFICATIONS & EXPERIENCE

• 1-2 years prior sales experience; fitness sales preferred.
• 1-3 years of supervisory experience; 3 preferred.
• 2-3 years of personal training experience; corporate gym setting preferred.
• Ability to proficiently use our POS and membership system, timekeeping any other computer programs required to meet the business needs of the customer and New York Sports Clubs and our family of brands.
• BA/BS, preferably in a fitness related field.
• Child & Adult AED/CPR certified.
• Prior experience analyzing Profit & Loss statements preferred.
• New York Sports Clubs and our family of brands approved Certified Personal Trainer certification (CPT).
• Experience working with programs for data analysis.
• Physical demands include ability to lift up to 45 pounds with or without reasonable accommodations, walk through all areas of clubs, climbing stairs (where applicable), repetitive squatting, bending and lifting, restacking of weights, moving of equipment as necessary and ability to demonstrate other exercise movements as part of a personal fitness workout. The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employee by the company.
  

SCHEDULING REQUIREMENTS

Due to the nature of the business, New York Sports Clubs and our family of brands has specific scheduling guidelines for this position.

• Team members are required to work 3 out of the last 4 days of the month, with the last day of the month being mandatory.
• New York Sports Clubs and our family of brands does not authorize vacation time in the months of January or September.
• This position does not have a set schedule month-to-month and is subject to changes based on the needs of the business.
• The Fitness Manager is able to service two training sessions on shift (additionally paid).