What are the responsibilities and job description for the Receptionist position at Orchard Park?
Receptionist ~ Day 6:00 am ~ 2:00 pm
Position Overview
Provides exceptional customer service support within the facility by greeting visitors, answering and transferring incoming calls, and providing assistance to all customers in accordance with facility guidelines. Coordinates accounts payable process.
Basic Qualifications
Education & Certification:
High school diploma or equivalent
Experience:
Minimum of six months experience as a receptionist and accounts payable; must have exceptional telephone etiquette.
Essential Job Duties
- Creates a warm and welcoming environment for all visitors, residents, families and employees of the facility.
- Answers incoming calls in a courteous and professional manner and transfers to appropriate departments; takes
- Messages that are complete and accurate.
- Properly notes any customer issues and promptly forwards resident issues to management.
- Serves as first point of contact for job applicants and forwards information to appropriate department manager.
- Provides assistance to residents, family members and other visitors. Maintains a current list of residents including room number and phone lists of administration and department managers as well as key staff members.
- Makes copies, sends faxes and performs data entry or other clerical tasks as requested.
- Maintains a sign-in and sign-out log of facility visitors.
- Updates current resident and staff directories.
- Coordinates accounts payable process, filing of invoices and data entry for accounts payable.
- Uses good judgement in screening calls and allowing entrance into facility.
- Handles emergency and difficult situations in a calm and effective manner.
- Sorts and distributes mail appropriately.
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- account payable: 1 year (Preferred)
Work Location: One location