What are the responsibilities and job description for the Head Of Customer Success position at Playground?
Company Overview
Playground is working to make excellent child care accessible to all. Playground has built best in class software to manage all aspects of running a child care business. Playground has raised over $3.3M in funding, has several Statewide contracts, and is working with thousands of schools across the country. Our founders were recently recognized by Forbes as 30 under 30, and our work has been recognized across the country.
Playground is at an inflection point, growing at a quick pace. Playground is compromised of a team of owners who are not afraid to dive into large, complex projects.
Job Description
As the Head of Customer Success, you will be responsible for leading our customer success initiatives, driving customer satisfaction, and ensuring that our customers achieve their desired outcomes. You will play a key role in shaping the customer success strategy and fostering long-term relationships with our clients. You will own the post-sales process for Playground customers.
Responsibilities
At Playground, you'll have the opportunity to work with a talented team, contribute to a growing company, and make a significant impact on our customer's experiences. We offer a competitive salary, comprehensive benefits, and a dynamic work environment.
Playground is working to make excellent child care accessible to all. Playground has built best in class software to manage all aspects of running a child care business. Playground has raised over $3.3M in funding, has several Statewide contracts, and is working with thousands of schools across the country. Our founders were recently recognized by Forbes as 30 under 30, and our work has been recognized across the country.
Playground is at an inflection point, growing at a quick pace. Playground is compromised of a team of owners who are not afraid to dive into large, complex projects.
Job Description
As the Head of Customer Success, you will be responsible for leading our customer success initiatives, driving customer satisfaction, and ensuring that our customers achieve their desired outcomes. You will play a key role in shaping the customer success strategy and fostering long-term relationships with our clients. You will own the post-sales process for Playground customers.
Responsibilities
- Develop and implement customer success strategies and plans for onboarding, activation, renewals, and upsells.
- Lead and manage the customer success team to achieve targets and goals.
- Monitor customer health metrics and implement strategies to improve them.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Identify upsell and expansion opportunities and collaborate with sales teams.
- Provide feedback to the product team regarding customer needs and potential enhancements.
- Proven experience in building customer success teams
- Strong leadership skills with the ability to manage and motivate a team.
- Excellent communication and interpersonal skills.
- Ability to analyze data, understand trends, and develop strategies based on insights.
- Experience with customer success software and CRM tools.
- 5 years of experience in a customer success, and have managed or built customer success teams in the past
- A passion for customer service and problem-solving.
- Strong organizational skills and the ability to manage multiple priorities.
At Playground, you'll have the opportunity to work with a talented team, contribute to a growing company, and make a significant impact on our customer's experiences. We offer a competitive salary, comprehensive benefits, and a dynamic work environment.
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