What are the responsibilities and job description for the Help Desk Technician position at Pomeroy?
Pomeroy is currently seeking a Help Desk Technician in Perrysburg, OH for a 12 month contract opportunity with potential to extend or convert to hire. The Help Desk Technician will provide first and second-level support, while offering excellent customer service for technical infrastructure.
Onsite training will be required, before moving to a hybrid remote/onsite schedule Monday thru Friday, 8am to 5pm.
Responsibilities:
- Provides user support for computer systems and standard corporate software products
- Provides comprehensive local and remote technical support for corporate colleagues
- Configure and install a broad range of new and used computer equipment and peripherals
- Troubleshoot an assortment of technical issues with the assistance of peers and vendors
- Conduct user training on various technical-related topics when needed
- Assist in moving, adding or changing user workstations and peripherals as needed
- Effectively prioritize support issues and tasks by documenting assigned help desk requests and following up on unresolved issues
- Provides support for operating systems, virus scanning, malware and spyware removal, data recovery, and proper archive procedures
Qualifications:
- Associates degree in a technical discipline, applicable certification. Equivalent experience may be considered in lieu of formal education or certification
- 1 year experience working in a technical operating capacity or experience focusing on PC applications and hardware
- Requires a customer service mindset and professionalism throughout all interactions with the users
- Demonstrated experience in Microsoft operating systems
- Knowledge of various network environments (Wi-Fi, Ethernet, etc.)
- Demonstrated ability to function in a multi-tasking environment
- Demonstrated ability to work with various levels of colleagues from top management to new hires
Job Types: Full-time, Contract, Temp-to-hire
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
- Software troubleshooting: 1 year (Preferred)
Work Location: Hybrid remote in Perrysburg, OH 43551
Salary : $17 - $20
