How much does a Help Desk Support Specialist I make in the United States? The average Help Desk Support Specialist I salary in the United States is $49,185 as of January 26, 2024, but the range typically falls between $44,369 and $54,524. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Help Desk Support Specialist I Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Help Desk Support Specialist I Salary $39,984 US January 26, 2024
25th Percentile Help Desk Support Specialist I Salary $44,369 US January 26, 2024
50th Percentile Help Desk Support Specialist I Salary $49,185 US January 26, 2024
75th Percentile Help Desk Support Specialist I Salary $54,524 US January 26, 2024
90th Percentile Help Desk Support Specialist I Salary $59,385 US January 26, 2024
25% $44,369 10% $39,984 90% $59,385 75% $54,524 $49,185 50%(Median) Didn’t find job title? Click
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Check out Help Desk Support Specialist jobs in Ashburn, Virginia

Service Desk Support Technicians Level 1

Summit Technologies, Inc. - Alexandria, VA

Service Desk Specialist (Tues-Sat 0600-1500)

General Dynamics Information Technology - Arlington, VA

What skills does a Help Desk Support Specialist I need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.

2.

Installation: The action or process of installing someone or something, or of being installed. the act of installing the state of being installed, something that is installed for use.

3.

Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.

Troubleshooting 6.06%
Installation 1.2%
Customer Support 0.71%
Others 92.03%

Job Description for Help Desk Support Specialist I

Help Desk Support Specialist I responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Specialist I uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Specialist I advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Specialist I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)... View full job description

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Career Path for Help Desk Support Specialist I

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Help Desk Support Specialist I, the upper level is Help Desk Support Specialist II and then progresses to Help Desk Supervisor.

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Help Desk Support Specialist I salary varies from city to city. Compared with national average salary of Help Desk Support Specialist I, the highest Help Desk Support Specialist I salary is in San Francisco, CA, where the Help Desk Support Specialist I salary is 25.0% above. The lowest Help Desk Support Specialist I salary is in Miami, FL, where the Help Desk Support Specialist I salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total compensation opportunity for a Help Desk Support Specialist I, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
44369
54524
49185

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
45203
55653
50123
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Help Desk Support Specialist I in the United States. The base salary for Help Desk Support Specialist I ranges from $44,369 to $54,524 with the average base salary of $49,185. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $45,203 to $55,653 with the average total cash compensation of $50,123.
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44369
54524

 

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Skills associated with Help Desk Support Specialist I: Issue Resolution, Mobile Computing, User Administration, User Guides ...More

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Help Desk Support Specialist I Salary in United States
Help Desk Support Specialist I Salary Graph, Regional Distribution and Summary