How much does a Help Desk Support Specialist I make in the United States? The average Help Desk Support Specialist I salary in the United States is $47,369 as of September 26, 2022, but the range typically falls between $42,389 and $52,716. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Based on HR-reported data: a national average with a geographic differential
25% $42,389 10% $37,855 90% $57,583 75% $52,716 $47,369 50%(Median)
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Check out Help Desk Support Specialist jobs in Virginia

Tier I Help Desk Support Specialist

UPSLOPE ADVISORS, INC - Alexandria, VA

Help Desk Support Specialist

KeyLogic Systems - Alexandria, VA

Tier II Help Desk Support Specialist

UPSLOPE ADVISORS, INC - Alexandria, VA

Job Description for Help Desk Support Specialist I

Help Desk Support Specialist I responds to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Being a Help Desk Support Specialist I advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Additionally, Help Desk Support Specialist I escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree or equivalent. Typically reports to a supervisor. The Help Desk Support Specialist I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2022 Salary.com)... View full job description

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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

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Average Base Salary

Core compensation

 
 
 
42389
52716
47369

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
43132
53857
48237
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Help Desk Support Specialist I in the United States. The base salary for Help Desk Support Specialist I ranges from $42,389 to $52,716 with the average base salary of $47,369. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $43,132 to $53,857 with the average total cash compensation of $48,237.
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42389
52716

 

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Skills associated with Help Desk Support Specialist I: Help Desk / Desktop Support, Laptop Repair, Issue Resolution, Solution Management ...More

Salary estimation for Help Desk Support Specialist I at companies like : FONAR CORP, INTERPACE BIOSCIENCES, INC., PRECIPIO INC

Jobs with a similar salary range to Help Desk Support Specialist I : Commercial Administrator, Mechanical Operator, Help Desk Analyst, Help Desk Analyst I, Help Desk Associate I