Help Desk

Randstad Staffing is currently looking to place Help Desk agents onsite in Plano, TX. You will handle inbound calls and provide help desk and troubleshooting support to local offices. Support enrollment, tutorial instruction, and maintenance of accounts.

• Schedule: Shifts run Sunday-Saturday between 7am to 10pm with opportunity for OT. Client will determine the schedules.

The Benefits of Working with Randstad!:

• Delivering your resume directly to the hiring manager’s desk.
• Clients who are interested in reviewing contractors for perm opportunities.
• Randstad Benefits (Medical, Dental, Vision, Disability, Life/Accidental Insurance).
• Dedicated recruiter to walk you through the entire hiring process and support you on assignment.
• Weekly pay!

salary: $17.5 - $18 per hour
shift: First
work hours: 7 AM - 10 PM
education: High School

Responsibilities

Schedule: Shifts run Sunday-Saturday between 7am to 10pm with opportunity for OT. Client will determine the schedules.

Job Details

• Critical role in effectively managing daily business objectives with phone volume and service level management. 
• Provides product support for Branch Offices to ensure all necessary tools, training and adequate client experience are being provided. 
• Support includes daily interaction with Branch Offices, operational and customer service teams within the home office. 
• Service inquiries from the branch offices include enrollment, tutorial instruction and maintenance of accounts.

The essential functions of this role include:

working up to 4 hrs of overtime per week

working weekends

Skills

Help Desk

Troubleshooting

Helpdesk

IT

Call Center

Call Center Support

Front Desk

Qualifications

Years of experience: 0 years

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).



For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.