About the Role
As Operations Supervisor, you will take on challenges that exist where Operations and Customer Service meet. You’ll play a critical role in identifying, troubleshooting, and improving issues to achieve outstanding customer results. In this role, you’ll own the local issues queue, follow up with internal and external collaborators, hybrid support our daytime operations from 7am to 3pm, and in person support our evening operations from 4pm to 11:30 pm.
There is a huge upside to this role -- Operations Supervisors at Rinse have developed unique and specialized knowledge of Rinse processes, which allows them to take on national leadership roles within the company.
In this role, you will...
As the ideal candidate, you are...
You’ll Love Working at Rinse Because…
About Rinse
Rinse is building the first and largest national, and eventually global, brand in clothing care. We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of "smart scheduling" and best-in-class quality, all supported by a strong technology backbone.
We launched in 2013 and are currently in San Francisco, Los Angeles, Washington, D.C., Chicago, Boston, New York City, and Seattle with plans to continue growing. We've grown at double-digit month-over-month rates since launch, have created a differentiated service our customers love, and have a model where the economics actually work.
Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we are doing and know we are the team to do it. We are looking for stars to join our team and can’t wait to hear from you.
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