Help Desk

Provide First-Level Support:Act as the first point of contact for all IT-related issues, incidents, and service requests via phone, email, or in-person.Diagnose and resolve technical issues or escalate them to the appropriate IT teams when necessary.Log and track all support requests in the ticketing system, ensuring accurate and detailed documentation.Technical Troubleshooting:Assist end-users with hardware and software-related problems, including desktops, laptops, printers, mobile devices, and various applications.Troubleshoot and resolve network connectivity issues, email problems, and system access problems.Provide guidance on software installations, updates, and configurations.Customer Service:Deliver excellent customer service, ensuring a positive and professional experience for all end-users.Communicate with users in a clear and empathetic manner, ensuring their needs and concerns are addressed promptly.Follow up with end-users to ensure that their technical issues have been resolved to their satisfaction.Knowledge Sharing:Stay up-to-date with the latest technologies and IT best practices to provide effective support.Document solutions to common technical issues, creating knowledge base articles for self-service and training purposes.Collaborate with colleagues to share knowledge and expertise within the IT department.Hardware and Software Support:Provide support for hardware and software procurement, setup, and maintenance.Assist with equipment setup, configurations, and troubleshooting.Coordinate with vendors for hardware repairs or replacements.

Salary : $22 - $25