What are the responsibilities and job description for the Help Desk Support position at RX2 Solutions?
TITLE: Help Desk Support
TYPE: Contract to Hire
LOCATION: Newtown, PA (100% on-site, moving to hybrid/remote after training)
START DATE: Immediate
SHIFT: M-F, 8:30 am - 5 pm
We have an immediate need for a customer-service-centric Entry Level IT support professional. This fast-growing company has an excellent culture, and the team will train you on everything you need to know about their products to successfully support their customers.
MAIN RESPONSIBILITIES
We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
TYPE: Contract to Hire
LOCATION: Newtown, PA (100% on-site, moving to hybrid/remote after training)
START DATE: Immediate
SHIFT: M-F, 8:30 am - 5 pm
We have an immediate need for a customer-service-centric Entry Level IT support professional. This fast-growing company has an excellent culture, and the team will train you on everything you need to know about their products to successfully support their customers.
MAIN RESPONSIBILITIES
- Balance incoming support calls, emails, and tickets at the same time
- Triage support requests based on urgency
- Provide troubleshooting assistance to internal customers with varying levels of technical ability
- Ability to solve problems and escalate accordingly in a fast-paced environment
- Provide technical support for Microsoft Office Applications and Office 365 products
- Communicate effectively to both external customers and internal employees/managers
- Continue to gain product and technical knowledge
- Bachelor's Degree or associate's degree in IT is a plus but not required
- Familiarity with working on a formal help desk using a ticketing system
- Comfort with working over the phone 100% of the time
- Excellent ticket tracking and documentation skills
- Strong customer service skills
- Ability to work independently and in a team environment
- Strong verbal and written communication skills
We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
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