Account Manager

Summary:
The Account Manager will be responsible for providing a high degree of customer service to existing clients, and actively seeks opportunities to grow new and existing business.

Essential Duties and Responsibilities (including but not limited to):

• Represents The Company to customers in a professional and courteous manner.
• Acts as a main interface between customer purchasing and engineering departments.
• Enters sales and confirms/reports on order status to customer in timely manner
• Evaluates inventory availability, requests transfers and purchases as needed for customer orders.
• Accountable for inventory ordered.
• Finds sources, samples, and technical information as requested by customer
• Resolves issues with shipments such as missing packing slips, short shipments, wrong parts, etc. between warehouse and customer.
• Generates quotes for customers, enters information to internal system
• Enters CSI’s and process RTVs (return to vendor)
• Responsible for follow-up on quotes, samples and orders as needed.
• Partners with Business Development Managers to develop and maintain existing client base, and new clients
• Visits customer sites with, and independently of, the Business Development Manager as needed.
• Performs cold calling within the Branch territory
• Responsible for review of open orders (both sales and purchase) to ensure on-time delivery to customers.
• Actions past due invoices in tandem with Business Development Manager
• Interfaces with internal departments including Quality Control, Engineering, Accounting, Purchasing, and Warehouse as related to customer orders or needs.
• Provides customer documentation to request part numbers from Engineering.
• Drives VI (Visual Inventory) and bin stock implementations
• Continuously reviews accounts with Business Development Manager to identify areas of business that can be improved
• Provides metrics and reporting to Branch manager as required
• Participates in Corporate Activities such as ISO audits and physical inventory as required Account Manager
• May require out-of-state travel for training purposes
• Other duties as assigned by management

Supervisory Responsibilities:
No supervisory responsibilities associated with this position

Skills/Knowledge Required:

• Must be able to read technical drawings and understand manufacturing processes required to make the part
• Able to think outside the box and help customers by providing alternate options
• Excellent phone etiquette
• Proficiency with MS Office Suite (Word, Outlook, Excel and PowerPoint) required
• Demonstrated communication skills (written/verbal)
• Self-motivated and able to function independently; detail orientated, organized and must work well as a team player
• Must be organized with a high attention to detail
• Works well under pressure in a fast-paced office environment, able to multi-task and reliable
• Ability to sit for long periods of time

Experience/Education Required:

• HS Diploma and/or education equivalent; Bachelor’s Degree in Business, Marketing or related work experience
• 1-3 years of inside sales experience preferred, preferably in fasteners, mechanical components or related field

We have a direct hire position for an Account Mgr. (inside sales – entry level) for our Hayward, CA location.

The ideal candidate

· Strong customer service

· Energetic and willing to learn

· Organized with attention to detail

· Not afraid of cold calling

· Fasteners industry experience is a plus

Job Type: Full-time

Schedule:

• Monday to Friday

Ability to commute/relocate:

• San Carlos, CA 94070: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location