Office Manager

Description du poste

The Office Manager is responsible for monitoring KPIs, Backlog Reports, and ensuring that the Repair Administrators are accomplishing the daily tasks. The manager is responsible for maintaining customer satisfaction and resolving customer complaints or issues. In case of Network Repairs, the Front Office Manager is the escalation point between the RAs and the Shop Manager.

DUTIES AND RESPONSIBILITIES

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Monitors, instructs, and guides the Repair Administrators performance of daily tasks towards KPI goals set by Component Repairs group.
• Ensures that all ERP processes are followed correctly and trains/retrains errors when found.
• Works with shop managers/ lead technicians to solve customer issues, delays in production, or paperwork issues.
• Checks the communication inboxes, responds to customer voicemails, providing general information to customers
• Reviews published backlog reports to expedite repairs or missing information, working with all other departments – warehouse, shipping, planning, etc to accomplish tasks.
• Focal for Component Repair information provided by corporate, relating to processes or policy change. Disperses information to Repair Administration team.
• Conducts necessary customer contact and correspondence in a manner to establish and maintain optimum relations.
• Administers the warranty/contractual enforcement claim requests associated with repairs, if needed
• Responds to the customer via phone, fax, email, or in person the same day or not later than within the same business day of receiving their communication, i.e., request for quote, customer order, status of order, change request, etc.
• Provide feedback and performance reviews for the Repair Administrators in the department.
• Prepares established or special customer status reports to management.
• Travel as required to customer or other Safran Service locations to resolve issues, perform customer relations events, or performance reviews.
• Comply with and ensure that direct reports adhere to policies/procedures and regulations, i.e., handbook, training requirements, state and federal regulations, etc.
• Issues discipline as necessary and/in accordance with Safran Services America's company policies and procedures as well as departmental guidelines and expectations.
• Responsible for performing 5S 1 tasks in the Front Office.

Description complémentaire

Candidates for positions with SAU must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Visa sponsorship is not available for this position. This description has been designed to indicate the general nature & level of work performed by an employee within this position. The actual duties, responsibilities & qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status. SAU is committed to working with & providing reasonable accommodation to individuals with physical & mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please e-mail hr-sau.sao@safrangroup.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. SAU is an Equal Opportunity Employer Veterans/Disabled | Drug Free Workplace.
Exigences du poste

a) Knowledge and Skills

• Technical aptitude
• Advanced knowledge of repair order process
• Ability to work independently and make daily operational decisions with respect to repair order activity
• Knowledge of computers
• Dealing with people in a team environment
• Proficiency with Microsoft Office Suite

b) Competencies

• Project Management
• Communication Proficiency
• Technical Capacity
• Business Acumen
• Initiative
• Problem Solving/Analysis
• Decision Making

c) Education and/or Experience

• Bachelor's Degree required
• 3 years of supervisory/management experience

d) Communication Skills

• Good oral and written communication skills essential for interaction with both internal and external customers.

e) Physical Demands

• This is a largely sedentary role; however, some filing is required, which would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
• Ability to travel as needed – domestically and internationally

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 76 800 collaborateurs pour un chiffre d'affaires de 15,3 milliards d'euros en 2021, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.

Safran est classé 3ème meilleur employeur mondial dans son secteur par le magazine Forbes en 2021.

Safran Aerosystems est leader mondial des toboggans d'évacuation et des systèmes oxygène. La société est un acteur majeur dans les systèmes de sécurité et les systèmes de fluides pour les avions et les hélicoptères.

BAC 3, BAC 4

Supérieure à 3 ans