Service Technician

Position Title: Beverage Service Technician Exempt Status: Hourly Job Summary: The service technician is responsible  for the installation, maintenance, and repair of beverage and ware-washing equipment. Customer settings range from local restaurants, schools, grocery stores, or anywhere that serves food commercially within the region. The service technician is responsible for a company vehicle and is required to drive to various locations to service customer equipment. The service technician occasionally provides scheduled on-call support and occasional overtime.   Duties/Responsibilities:  Install, maintain, and repair a variety of beverage dispensers, coffee makers, ice machines, and related equipment in compliance with manufacturer guidelines and safety protocols. Conduct routine inspections of equipment to identify any potential issues or malfunctions, and proactively address them to prevent downtime and disruptions in service.  Troubleshoot and diagnose problems with dish machines and beverage equipment, utilizing a range of tools and technical expertise to identify root causes and implement effective solutions.  Perform regular cleaning, sanitization, and calibration of equipment to ensure optimal performance and adherence to health and safety standards.  Collaborate with kitchen staff and facility managers to understand equipment usage patterns and provide  guidance on best practices for equipment operation, maintenance, and cleaning. Maintain accurate records of equipment maintenance and repairs, including documentation of performed tasks, parts used, and associated costs.  Keep current with industry trends, emerging technologies, and equipment advancements to provide recommendations for equipment upgrades or replacement when necessary.  Train and educate customer's staff on the proper operation and maintenance of dish machines and beverage equipment to extend the lifespan and efficiency of the equipment.  Assist in the procurement of replacement parts, tools, and suppliers, and maintain an organized inventory to support efficient repairs and maintenance activities.  Provide excellent customer service and represent the company positively.  Drive extensively to scheduled and as-needed locations (company vehicle is issued and funded). Maintain the provided service vehicle and equipment with care and ensure vehicle is stocked with necessary items to efficiently support the customer needs.  Ability to work flexible hours to meet the needs of customers. Other duties as assigned. Required Skills/Abilities:  Must be at least 21 years old Must have a valid driver's license with an excellent driving record.  Must have the ability to physically perform the work (ability to lift 90 pounds, dexterity and the ability to articulate under and around equipment required?. Must have a mechanical aptitude with troubleshooting skills.  Must have basic electrical knowledge (including use of volt/ohm/amp meter is a plus). Must have basic plumbing knowledge. Must be service-oriented with strong communication skills. Must be self-motivated and posses integrity. Must have a strong work and attendance history. Must be a positive and eager member of the team. Must complete manufacturer training and achieve certification to maintain/install coffee and tea dispenser units.                                                                                                             Education & Experience:  High school diploma or equivalent preferred Minimum 2 years of related work experience is highly desired but not required Schedule:  Full-time Monday-Friday 6:30am start time On-call every fourth week (weekday evenings & weekend) Some travel may require overnight accommodations due to location and complexity of the assigned task.