What are the responsibilities and job description for the Technical Account Manager position at TechMD?
About us
At TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our customers. We’re constantly working to improve company culture, whether it’s through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get involved in the community, through volunteering and fundraising initiatives.
Position Overview
Works closely with TechMD customers, builds relationships with them, and helps
them achieve their business goals and overcome technical challenges. Technical
Account Managers ensure customers are satisfied with TechMD’s service delivery
and work with other departments within TechMD to drive resolution to customer
needs.
Primary Responsibilities
• Builds strong customer relationships, especially with key customer
stakeholders and sponsors.
• Always strives to provide exceptional customer experience.
• Manages customer expectations and leads them to customer satisfaction.
• Makes sure all deliverables arrive in good order, on time, and fulfill
customers’ requirements.
• Keeps track of key account metrics.
• Communicates the progress of customer deliverables to both internal and
external stakeholders.
• Takes initiatives in identifying growth opportunities.
• Collaborates with other TechMD teams to achieve sustainable growth.
Requirements
• A proven record of accomplishment in Technical Account Management or
other relevant experience.
• Experience in managing multiple stakeholders and projects.
• A listener who is customer-oriented and attentive to customer needs.
• Possesses critical thinking and problem-solving skills.
• Demonstrates good time-management skills.
• Possesses great interpersonal and communication skills
• Experience and strong knowledge of Microsoft Office products.
• Experience in using CRM software for sales.
Salary Range: 70-85k plus OTE.
Benefits
· Medical/Dental/Vision Insurance
· 401k with match
· Generous paid leave policies
· Life Insurance and Short-Term Disability coverage
· Performance-based incentive compensation
Candidates must be local to the Auburn, MA area.
Production Manager
Technical Talent Group -
Fitchburg, MA
Senior IT Project Manager
Global Technical Talent -
Westborough, MA
Quality Manager (Manufacturing)
Coyote Technical Executive Sourcing, LLC -
Hopkinton, MA