What are the responsibilities and job description for the Help Desk position at TEKsystems?
Job Description
- Motivated individual with a curious mindset looking to advance technical experience
- 1-2 years of related experience with a ticketing system- service now
- Needs to be able to work in a team environment
- Strong customer service skills
Key Characteristics:
• Customer focus
• Good listener and communicator to effectively assist customers and provide resolutions
• Ability to manage time to be available to respond to customer issues
• Technical capability, not expert
Using a ticketing system provided assistance to other employee with AmeriGas applications. Provided timely assistance through email or phone calls to employee’s tickets in order of arrival. Worked through employees on multiple platforms such as iPhones, iPads, Android phones, laptops, and desktops. Stuck with the schedule that was provided to make and receive calls.
• Created an article in a knowledge base that helps new employees. Always eager to assist new employees with questions for work processes. Trained employees in a company developed website portal that allows users to create their own user side tickets.
• Performed password resets after verification of identity, Tier 1 Network troubleshooting, troubleshooting with cloud clients and VoIP phones, laptops, printers, cell phones, and tablets.
• Provided remote assistance through programs like VNC viewer, LogMeIn, and Easy Connect to resolve issues with other programs.
• Placed purchases for computer parts and other equipment as well as used Purchase Order requests to request Procurement to purchase equipment or software.
To provide central point of contact between users and the IT organization. Offers first line highly responsive support to users on a day-to-day basis. Emphasis on exceptional customer service, first call resolution and timely escalation of unresolved incident/service request
Additional Skills & Qualifications
The individual should also be a great team player, and have the ability to work with multiple individuals from multiple teams, in order to work through configuration, or support issues. A passion for the position, a thirst to learn and grow, and the drive
Employee Value Proposition (EVP)AmeriGas is a promote within organization they build the organizations technical structure around taking eager and hard working individuals from the desk. AmeriGas was est. in 1959 and Over 2 million customers just like you use AmeriGas propane services in all 50 states. That has made AmeriGas the largest marketer of propane. They use the size of their organization to your advantage every day, retaining our focus on friendliness and personal attention found only in a “corner store”.
Work Environment
Amerigas' helpdesk has 11 people
They just implemented Service now looking for someone who will hit the ground running, pick up on stuff quickly, and bring some good competition, ideas, and get-it-done attitude.
Business Drivers/Customer ImpactThe Service Desk supports all of Amerigas 5,000 employees this team need to run effectively and this person provide great customer service to ensure the successful operation of Amerigas business units that experience technical issues
Why is the position open(provide details)
External Communities Job Description
This company is looking for a entry level help desk technician who has at least 3 months of IT experience. Experience with Windows 10, any type of ticketing system, and troubleshooting Microsoft office suite is recommended for this position.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
