Assistant Manager

Reports to: General Manager

This position is meant as a growth position as we open up additional locations.

• Follow all duties and responsibilities as required of the Experience Guide team.
• Be an inspiration and ambassador of professionalism representing The NOW brand.
• Maintain excellent attendance.
• Train all new Experience Guides.
• Be accountable for transactional corrections and follow-up.
• Act in a leadership capacity and assist the Management in all facility needs.
• Act as a liaison between the Experience Guide, Massage Therapist, and Leadership team.
• Communicate all updates, new products/offerings, events, and protocols to the Experience Guide team.
• Ensure the facility is always clean and presentable to standards.
• Assist with group bookings and communicate directly with group inquiries.
• Manage schedules of Experience Guides and time-off requests. Monthly Experience Guide schedule to be distributed by the 15th day of each month for the upcoming month after being approved by the General Manager.
• Create documents, spreadsheets, and protocols as directed.
• Complete weekly retail and back-of-house inventory
• Assist in forecasting staff needs, related to seasons and staff retention.
• Assist in providing coverage of Experience Guide shifts due to illness, etc...
• Assist in conducting interviews for new Experience Guide candidates.
• Participate in boutique supplies, retail, linen, and equipment inventory quarterly to ensure the facility is well prepared and replacement purchases are planned bi-annually.
• Provide orientations and service training to all new Experience Guides.
• Assist, coordinate, or lead all necessary staff training sessions and meetings.
• Share suggestions, voice challenges or any specific concerns to the Leadership Team.
• Assist General Manager with guest complaints and/or concerns.
• Adhere to agreed-upon hours approved by the Leadership Team.
• Collaborate with the Leadership Team during regular meetings regarding any improvements.
• Be a leader in fostering a healthy workplace that is free of bullying, discrimination, harassment, and retaliation.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

Application Question(s):

• Can you work weekends?

Education:

• High school or equivalent (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location