Applications Manager

TIDAL is a global music and entertainment streaming platform committed to creating a deeper connection between artists and fans through its library of more than 80 million songs, over 350,000 high quality videos, and available in over 60 countries. In addition, TIDAL offers its subscribers exclusive access to high-profile music and music videos, original content series, podcasts, documentaries, livestream concerts, tickets, merchandise and live experiences. Together, TIDAL and Block will be music-obsessed and artist-focused while we explore new artist tools, listener experiences, and access to financial systems that help artists be more successful.

The TIDAL Customer Support Applications Manager provides direction and oversight to the solution design, configuration, deployment and maintenance of TIDAL's global Customer Relationship Management solutions, included but not limited to solutions deployed on the Zendesk platform. The role is highly technical and requires a natural niche for driving solutions. You will collaborate to evaluate requirements and priorities to translate requirements into robust technical solutions.

You Will:

• Manage multiple vendor relationships, business and operations requests (enhancements) and evaluating opportunities for revolutionary improvement of customer engagement.
• Interface directly with business stakeholders and technical resources to maintain Zendesk as well as other Customer related technologies, including integration with other applications and tools.
• Oversee Zendesk solutions and govern all IT/customer support -related changes (break-fix, minor enhancements and deployments) to the application.
• Be a design authority for Zendesk and the other tech stacks we have as well as Collaborate with other IT Application and Technical Leads who own applications and integration technology solutions to ensure that functional and technical integration points are adequately addressed.
• Become integrated into our current technology ecosystem, audit the way we are using our applications today, make recommendations for enhancements and be the primary point of contact.

You Have:

• Bachelor's degree in IT, Computer Science, Business, or related field
• 3-5 years of experience configuring and deploying customer support technologies
• 3 years of project management experience, specifically Zendesk, Social Sprout or other social media technologies
• Experience leading diverse teams, directly or indirectly, with demonstrated ability to organize and direct work
• Demonstrated leadership and attention to detail skills through prior experience at the strategic and tactical/implementation levels
• Experience working within a matrixed organization and ability to collaborate throughout the company and geographies
• Achieved success in a team oriented, highly collaborative workplace
• Experience with prioritization across multiple projects and initiatives

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.