What are the responsibilities and job description for the Manager position at Transamerica?
Customer Service Manager Responsibilities:
Include:
- Improving customer service experience, create engaged customers and facilitate organic growth
- Setting a clear mission and deploying strategies focused on that mission
- Helping to build good customer relations
- Recruiting staff and doing appraisals
- Training and development
- Arranging promotional events
Job brief
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Responsibilities
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Keep accurate records and document customer service actions and discussions
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
- Proven working experience as a customer service manager, retail manager or assistant manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases, and tools
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
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