What are the responsibilities and job description for the Help Desk Analyst position at Unilock?
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Looking for a life-long career, with opportunities for advancement, and unmatched benefits packages?
Unilock has been North America's premier manufacturer of concrete paving stones and retaining walls for 50 years. Our Aurora, IL location is growing. Unilock facilities are safe, modern, and fully automated production facilities.
We are currently hiring for Help Desk Analyst
This position is eligible for a SIGN-ON BONUS OF $1,500
What you’ll do
The Helpdesk Analyst’s role provides vital support to Unilock’s employees and computer environment.
Duties and Responsibilities
- Act as level 1 or 2 support for Unilock users in a friendly professional manner.
- Set up and configure computers for use by Unilock users, following company best practices.
- Manage competing requests and priorities.
- Assist in installation of other network devices including servers, printers, and plant devices.
- Work with other members of the IT Team to provide exceptional service.
Skills and Requirements
- Thorough understanding and experience with configuring Windows 10, 11 and Mac computers.
- Thorough understanding and experience working with Active Directory and Microsoft Entra ID.
- Thorough understanding and experience working with and supporting the Microsoft Office suite of software.
- Ability to investigate, resolve, and escalate issues in a timely and professional manner.
- Willingness to assist other departments in quick fashion to resolve issues.
- Certification by Microsoft and one or more Helpdesk certifications.
What we offer you
- Health Benefits (Medical, Dental, Vision) start beginning of the month following the start date, at very reasonable rates
- 401k Matching (after a year), Life Insurance, HSA, FSA
- Reimbursements for Wellness and Gym Membership
- Charitable contribution matching
- Paid holiday, vacation, and sick time
- Company-wide closure/paid time off between Christmas and New Year’s holidays
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