How much does a Help Desk Support Specialist III make in the United States? The average Help Desk Support Specialist III salary in the United States is $64,342 as of July 26, 2022, but the range typically falls between $57,681 and $72,264. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Help Desk Support Specialist III
Help Desk Support Specialist III responds to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Being a Help Desk Support Specialist III advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Additionally, Help Desk Support Specialist III escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree or equivalent. Typically reports to a supervisor. The Help Desk Support Specialist III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support Specialist III typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification. (Copyright 2022 Salary.com)... View full job description
Verisk Analytics, Inc. provides data analytics solutions in the United States and internationally. It provides predictive analytics and decision support solutions to customers in rating, underwriting, claims, catastrophe and weather risk, natural resources intelligence, economic forecasting, and various other fields. T... More
Verisk Analytics, Inc.
Fiscal Year Ended in 2021
What does a Help Desk Support Specialist III do?
Help Desk Support Specialist III in Pittsburgh, PA
Since technology is used in most industries, IT help desk support staff can find themselves employed within a wide variety of industries.
December 14, 2019
Help Desk Support Specialist III in Huntington, NY
Many organizations place their technical departments with a remote help desk support in countries or regions where the implementation of their activity costs less.
December 11, 2019
Help Desk Support Specialist III in Bakersfield, CA
Customers are the most important part of any business, and engaging customers effectively begins with good help desk support.
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Help Desk Support Specialist III in the United States. The base salary for Help Desk Support Specialist III ranges from $57,681 to $72,264 with the average base salary of $64,342. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $58,716 to $74,237 with the average total cash compensation of $65,747.