What are the responsibilities and job description for the Senior IT Specialist position at VGW?
Senior IT Specialist
VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, San Francisco, Toronto, Malta and the Philippines we are on a mission to be the biggest gaming company in the world!
Due to major growth we are expanding our Technology Support team in Toronto and currently looking for a Senior IT Specialist to join the team.
In this role you will provide exceptional IT specialist support to VGW’s personnel, ensuring that technology is an enabler in meeting our strategic, tactical, and operational objectives.
Key responsibilities will include:
- Providing high level service to customers throughout the business
- Setting up, configuring and managing end-user devices using our MDM platform
- Setting up accounts and systems access, mostly via Okta. This might include automating access based on user attributes if you’re a really clever cookie.
- Rolling out the red carpet and conducting IT inductions for newbies
- Providing general IT advice and guidance to our VGW teammates
What you will bring to the role:.
- Experience in delighting customers and users through the provision of great IT support
- Exceptional troubleshooting skills (hardware and software)
- Experience with Mobile Device Management (MDM) and Endpoint Detection and Response (EDR) (e.g. VMware Workspace One and SentinelOne)
- Experience in IAM, including new user creation and onboarding, leaver off-boarding and Okta Prior
- Knowledge and experience in supporting Mac OS operating systems
- Be comfortable in a “cloud-first” environment.
- Experience in supporting Google Workspace Enterprise (GSuite)
About VGW
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love.
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
Find out more at www.vgw.co
If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.